Why the best guest moments aren't in your hotel’s SOP manual
Amrâth Hotels argues that over-reliance on SOPs creates robotic service, advocating for staff training that encourages personal connections over procedural compliance.
News
UN Tourism Innovates in Sector Education with the Launch of the First WhatsApp-Based Courses
UN Tourism partners with Fundación Mahou San Miguel to offer 2,000 free training places for Spanish hospitality professionals via WhatsApp messaging.
Beyond the Glass Ceiling: How Women in Hospitality Are Redefining Leadership Through Education
The author argues that advanced education in hospitality management provides women with strategic frameworks and opportunities to overcome structural barriers to leadership advancement.
By Andrea Nicole Miles, hospitality professional, service leadership strategist, and graduate student, HFTP
Hospitality as an Aspirational Career Destination for Younger Generations: A Collaborative Approach
The author advocates for industry-wide collaboration between hotels, trade organizations, and educational institutions to address talent challenges through better compensation, flexible schedules, and hybrid roles.
By Brendan Cronin, Visiting Professor, Les Roches
Newport Leaders Reflect on ‘Living Hospitality’ Following 2026 Retreat
Newport Hospitality Group's annual leadership retreat in Myrtle Beach focused on their "Living Hospitality" philosophy, emphasizing empathy and authentic service while recognizing top performers across their portfolio.
When the Crisis Comes, Will Your Hotel’s People Stay or Go?
Comparative research shows trust-based hotel cultures survive revenue crises at 1/45th the cost of high-pay compensation cultures, with trust reserves proving more valuable than premium wages during downturns.
By Dr. Tong Yin, Founder of InsightBridge Global LLC and a doctoral researcher, Auburn University
The Biggest AI Skills Gap Hotel Teams Can’t Afford to Ignore
Hotels face a critical skills gap as teams lack practical AI fluency needed to work confidently with autonomous systems handling operations and guest services.
By Florian Montag, SVP Revenue, Apaleo GmbH
Canada’s Hospitality Labor Market in 2025 and the Road to 2030
The Staffing Agency report reveals Canadian hospitality spending reached $104 billion in 2025, but operators struggle with high turnover despite hiring above pre-pandemic levels.
Hospitality's personal touch didn't disappear. It was already gone.
The article argues hospitality's personal touch is already compromised by 74% annual turnover rates and widespread burnout, not threatened by AI.
By Lauren Hall, Founder & CEO, iVvy
Doug Kennedy’s Next Staff Training Webcast: Intentionally Communicating The Vibe Of Hospitality
Kennedy Training Network offers free webcast series on hospitality communication skills and sales techniques, sponsored by Travel Outlook and Track Hospitality Software.
AI & Recruiting: Why Human Judgment Still Determines Hiring Success
The article argues that while AI improves recruiting efficiency, human recruiters remain essential for evaluating nuance, culture fit, and soft skills that determine hiring success.
By Zoe Connolly, Founder and CEO, Hospitality Spotlight
My Place Hotels Franchise Development EVP Terry Kline to Retire After 40 Years of Industry Leadership
Kline led franchise development for 12 years at My Place Hotels and sold over 800 franchise units during his 40-year hospitality career.
The Rise and Fall of a Celebrity Chef: When talent meets brutality in modern gastronomy
The René Redzepi scandal exposes systemic toxicity in Michelin-starred kitchens, challenging the industry's long-held belief that culinary excellence justifies workplace abuse.
By Dr. Charalampos (Babis) Giousmpasoglou, Principal Academic in HRM, Bournemouth University
Why Autism-Friendliness Matters in Hospitality
The guide provides step-by-step protocols for training hotel staff to serve autistic guests, with certified properties reporting triple-digit increases in bookings.
By Nasir Zahir, Founder and President, NZ Hospitality
Who you know is even more important for landing a graduate role in hospitality than what you know
Regent's University London research finds 58% of hospitality recruiters prefer hiring graduates with personal referrals over cold applications.
Cushman & Wakefield appoints Luis Arsuaga as Head of Capital Markets Hospitality in Spain
Spain recorded over €4 billion in hotel investment last year, 50% higher than 2024, ranking second in Europe behind the UK.
GBTA Launches New Community+ and Learning Platforms to Expand Member Value and Support Business Travel Professionals Worldwide
GBTA replaces its Member Hub with Community+ and adds Learning platform, offering AI-powered resources and GTP certification pathways.
Otelier Opens Nominations for 2026 Night Auditor of the Year
Otelier's annual awards program recognizes outstanding night auditors, with five finalists receiving gift baskets and the winner earning $250 plus industry recognition.
2026 ISHC Young Leader Award presented to Ina Plunien at IHIF
ISHC and IHIF recognized Ina Plunien from Cain for her expertise across hospitality investment lifecycle and commitment to mentoring junior talent.
PATA Seeks New Rising Star: Face of the Future 2026 Open for Application
Applications open until June 15, 2026, with the winner receiving board seat, PTM sponsorship, and global mentorship opportunities.