Paathz CEO argues hospitality's talent crisis stems from fragmented recruitment systems, not actual shortage, proposing industry-specific platforms over generic tools.
In the hospitality and leisure (H&L) industries, employee contact with guests is perhaps the most critical part of the guest experience. Guest service, guest satisfaction, spend rates, and return rates are all effected by these interactions. The best in the industry are known for their service, having made these touch points a competitive advantage. But can further improvements be made? What are the connections between employees and guests, and how can we take advantage of that connection in a competitive labor market with increasingly discerning guests?
It's a fireside chat of sorts with new HFTP President John Cahill. A regular guest with Hospitality Net, Mr. Cahill provides a follow-up to the successful technology forum held just before the start of the IH/M&R Show in NYC. He covers the topics and then looks forward,providing insight on HITEC 2002 in Chicago.