TrustYou Strengthens APAC Team with Two Senior Client-Facing Hires
Building Client-Facing Strength Across Asia-Pacific
TrustYou appoints Elly Ji as Senior Director of Sales and Jonathan Abel as Director of Key Account Management to expand its APAC team as it scales its hospitality AI platform across the region.
Munich — TrustYou, the #1 hospitality AI platform, today announced the appointment of two senior leaders to its Asia-Pacific team: Elly Ji as Senior Director of Sales, APAC, and Jonathan Abel as Director of Key Account Management, APAC. It's been overBuilding Client-Facing Strength Across Asia-Pacific a month since both joined TrustYou, working directly with hoteliers across the region, and the company is now formally welcoming them to the team.
These appointments reinforce TrustYou's continued investment in the Asia-Pacific region as it accelerates adoption of its Hospitality AI platform, which unifies a Customer Data Platform (CDP), Customer Experience Platform (CXP), and AI Agent into one system designed to power the "Always-Reply Future" for hoteliers worldwide.
Elly and Jonathan bring exactly the blend of commercial rigor and client-first thinking we need as we scale across Asia-Pacific. Elly's track record turning guest data into revenue, paired with Jonathan's experience managing complex enterprise accounts, means our APAC customers get sharper support and faster answers from day one. Will Howes, VP Sales, APAC, TrustYou
Elly Ji, Senior Director of Sales, APAC — With over 20 years of experience in hospitality technology, Ji has built a career helping hotels drive commercial success through innovation, data, and guest-centric strategies. At TrustYou, she partners with hotel groups and independent properties across Asia-Pacific to turn guest feedback and customer data into measurable business outcomes, and is an active voice in regional industry conversations on AI's evolving role in hospitality.
I am thrilled to join TrustYou at such a pivotal time to drive our growth and scale operations across the APAC region. TrustYou has established itself as a true pioneer in hospitality technology. I see tremendous opportunity for hoteliers throughout Asia-Pacific to elevate their guest experiences and optimize operational efficiency. I look forward to working closely with our regional teams and partners to achieve our ambitious goals ahead.
Jonathan Abel, Director of Key Account Management, APAC — Born in Berlin and raised across France, South Africa, and Switzerland, Abel brings a global, trilingual (English, French, German) perspective to hospitality technology. Before joining TrustYou, he spent four years at The Hotels Network (now Lighthouse), progressing from Implementations Specialist to Customer Success Team Leader for APAC, managing enterprise relationships across 500+ properties spanning Southeast Asia, South Asia, the Middle East, and Europe. Based in Bangkok, he holds a Master's in Hospitality and Tourism Management from EADA Business School.
I grew up around hotels and have dedicated my studies and career to this industry, so I know both sides of it. What an unanswered guest complaint costs at 2 am, and how many hours get burned on data that never becomes a decision. TrustYou is built on the idea that those are the same problem. APAC isn't one market, and my job is to make sure every client here feels we're on their side of the table.
With Ji and Abel now fully onboarded, TrustYou's APAC team is positioned to deepen its work with hotel groups and independent properties across the region, helping hoteliers put unified guest data and AI-powered guest communication to work as they grow direct bookings and streamline day-to-day operations.
About TrustYou
TrustYou is hospitality's memory: the platform that unifies what guests feel, what they do and what they ask in a single system. Since 2008, more than 100,000 hospitality businesses have used TrustYou to understand their guests, act on what they learn, and keep the relationship going between stays.
That memory has three parts, built to work as one:
Customer Experience Platform (CXP), the memory of experience: reviews, surveys, sentiment and reputation, captured and acted on across every touchpoint.
Customer Data Platform (CDP), the memory of the customer: every transaction and interaction resolved into one golden profile, and activated through service and marketing communication.
TrustYou Agent, the memory of conversation: one AI agent across every channel, from web to WhatsApp to email, around the clock and in every language, closing the loop so that outbound messages from the CDP and inbound replies to the Agent belong to the same continuous conversation.
Every interaction adds to the memory, so the system knows each guest better than it did the day before.
TrustYou is headquartered in Munich, Germany, and serves hospitality brands in over 165 countries. Learn more at www.trustyou.com.
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