Garden City Hotel generated $14K in F&B mobile ordering revenue in two months, matching a full year on its prior platform, after deploying Canary Technologies across its digital guest journey.
Thursday brought Martin Soler on AI zero-click search and eroding tracking infrastructure making it impossible to trace the path from guest discovery to booking, Wayne West III on Lodging Conference optimism for 2027 with conversions preferred over new builds and AI a growing distribution concern, and a World Panel viewpoint on top priorities for stability and risk management heading into 2027. Duetto's 930-property B&B Hotels win, Raffles Red Sea opening, and six property announcements rounded out the session.
Key themes from The Lodging Conference 2026 include strong industry optimism for 2027, a clear preference for conversions over new builds, and growing concern about AI's impact on hotel distribution.
EOS Hospitality takes over management of the 100-room Graduate by Hilton Storrs, its 10th property addition in 2026, bringing its total portfolio to 65 hotels nationwide.
A hotel asset manager breaks down HMA negotiation tactics, highlighting fee structures, performance tests, termination rights, and technology clauses that protect owner leverage.
AI-driven zero-click search and the erosion of tracking infrastructure are making it harder for hotels to trace the path from guest discovery to booking.
PM Hotel Group adds two Hampton Inns and a new-build Caption by Hyatt to its Portland metro portfolio, growing from four to seven hotels in the region.
IHG's Vignette Collection adds seven properties across Greater China in 2025, spanning Chengdu, Chongqing, Shanghai, Beidaihe, Qiandao Lake, Sanya, and Hong Kong.
Accor launches "Stay for more," a new global brand platform for its ALL loyalty membership, emphasizing emotional travel experiences over transactional stays.
Gilad Berenstein, founder of Utrip and investor at Brook Bay Capital, outlines practical AI use cases for hoteliers, from daily habit-building to agentic concierge systems and AI-led guest discovery.
Yavapai Lodge deployed four Canary Technologies kiosks and AI messaging to solve a daily 30-minute check-in backlog, cutting complaints to zero and eliminating service recovery costs.
Union Square Plaza Hotel's owner used Cloudbeds' open API to build custom AI-assisted rate and inventory management tools without a software development background, bypassing vendor roadmap constraints.
IRIS argues hotels can reclaim F&B revenue lost to delivery apps by adopting mobile ordering platforms, citing a 30%+ revenue uplift and an InterContinental New Orleans case study as evidence.
Wednesday brought Simone Puorto proposing technocentric, hybrid, and anthropocentric hotel models where choosing human staff over machines becomes a genuine luxury signal, Xavier Mufraggi of Generator on affordable lifestyle hospitality and doubling the portfolio to 30-40 cities by 2030, and the AI Hospitality Alliance mapping agentic protocols to 100-plus hospitality use cases with a free workbook. Milan ADR near all-time high, WTTC's €2B Malta commitment, and 12 property announcements rounded out the session.
Maestro PMS argues that hoteliers should use the holiday season to build long-term guest relationships by connecting departmental data, rather than focusing solely on seasonal room revenue.
h2c's 2026 global study finds AI is used at 91% of hotel chains, but only 28% have a senior-led strategy and just 13% report measurable ROI.
Viceroy's new multi-destination campaign features 10 local makers across Chicago, St. Lucia, Algarve, Sun Valley, and New York, with bookable immersive experiences tied to each property.
A four-layer performance framework moves hotels beyond RevPAR to connect commercial results with operating profit, EBITDA, CapEx, and return on invested capital.
An experienced hospitality professional argues that operational expertise must be embedded in hotel development decisions from the outset, not consulted after design, budget, and strategy are already set.
Upper House's House of Healing program delivers city-specific, two-day curated wellness experiences across Hong Kong, Chengdu, and Shanghai via rotating practitioner residencies.