A structured guide applying Design Thinking's five stages to help hotel employees evaluate brainstormed ideas and develop testable solutions for reducing guest complaints.
Fliggy's open-source "flyai" travel skill is now live in Huawei, Xiaomi, OPPO and Honor native skill stores, enabling AI-driven bookings without a user ever opening the Fliggy app, just as Chinese AI orders surged 800% during Spring Festival.
The article outlines why traditional hotel gyms fall short for today's health-conscious guests and details how wellness hubs, with multi-zone design and diversified revenue models, can unlock higher ancillary income and brand value.
Artotel Group CEO backed plans to convert four West Java sports complexes into integrated sport tourism and wellness destinations, speaking at Indonesia Sports Summit 2026.
Pivot, Davidson Hospitality Group's lifestyle vertical, will manage the 246-room Hutton Hotel in Nashville's West End, which features a music venue, recording studios, and a new spa.
Highgate and Eternam's Alcyon Hospitality Europe fund jointly acquired the 191-key Zafolia Hotel Athens, marking Highgate's first Greece entry, with full renovation planned.
Champneys Eastwell Manor GM James McComas shares how he manages a 500-year-old Grade II listed hotel, balancing sinkholes, specialist maintenance, mixed guest audiences, and commercial growth.
A 30-year hotel operator and Live Oak Bank share why proactive lender communication, early refinancing prep, and strong management credentials are critical to protecting asset value.
Thursday brought Cayuga Hospitality Consultants documenting up to 30% cuts in free direct booking clicks for European hotels since Google's DMA-driven search changes, a World Panel viewpoint on whether first-party guest data is genuinely achievable or an industry aspiration, and The Broadmoor's documented $1M in direct revenue generated over three months purely from proactive follow-up calls to guests who didn't book. Banyan Group's 26-hotel Africa acquisition, UN Tourism's downgraded 2026 forecast, and 12 property announcements closed the session.
HLA analysis finds North America now leads global surf park development, with most projects anchoring mixed-use resorts, but warns that capital intensity, seasonality, and market specificity separate viable investments from enthusiasm.
A practical explainer on ontology as an AI concept for hotels: structuring rooms, staff, tasks, and SOPs into a connected data layer that enables meaningful operational optimization.
UN Tourism's World Tourism Barometer reports 690 million international arrivals in H1 2026, with full-year growth now forecast at 1-2%, down from the earlier 3-4% projection due to Middle East conflict and inflation.
SuperCity Aparthotels MD Philip Houghton discusses the brand's move to Oracle Opera Cloud PMS to support UK expansion, alongside Oracle's David Hayward on digital transformation for independent hotels.
As AI, rising OTA costs, and data quality pressures reshape hotel marketing, hoteliers are urged to build flexible budgets that prioritize direct revenue, clean guest data, and connected digital experiences.
Banyan Group acquires a majority stake in Africa-focused Newmark Hotels & Reserves, adding 26 properties across 7 countries and expanding its global portfolio to nearly 130 hotels.
Seven Fat Badger Group hotels in Yorkshire rejoin BWH Hotels GB under the BW Premier Collection brand, gaining global distribution, loyalty access, and revenue support while retaining their individual identities.
The Broadmoor's reservations manager explains how proactive follow-up calls to guests who didn't book generated nearly $1M in direct revenue over three months.
Analysis of 1,982 hotels shows those running a dedicated Black Friday campaign grew direct revenue 60.5% vs. 4.4% for non-participants, with the gap driven by booking engine conversion, not traffic.
Google's DMA-driven search changes have already cut free direct booking clicks by up to 30% for some European hotels, prompting a broader rethink of channel mix, acquisition costs, and guest data strategy.
Career Fest 2026, taking place throughout October across 100+ countries, builds on a 2025 edition with 12,000+ registrations, focusing on career mobility, AI skills, and leadership development for Radisson's 75,000+ employees.