The Waldorf Astoria New York reopens after a full renovation, raising the question of whether the 1931 landmark retains its legendary status.
As AI tools drive pre-booking research, independent hotels gain a commission-free discovery window, but risk losing that booking to OTAs if their website fails to convert the visit.
Markos Chaidemenos of Canaves Collection explains how family ownership, boutique scale, and design restraint have kept the Santorini-based group ahead of luxury travel trends while protecting the island's character.
Drawing on Deloitte's 2024 consumer loyalty research across 9,800+ respondents, the piece argues hotels must shift from transactional points programs to experiential, AI-powered loyalty built on personalization and data trust.
German hotel investment volume fell to €600M in H1 2026 from €1.1B a year earlier, while operating metrics held steady with RevPAR flat at €74 and prime yields stable at 6.5%.
Darryl "Chip" Wade, CEO of Union Square Hospitality Group and 2026 IFMA Gold Plate Award winner, will serve as guest lecturer and mentor at Penn State during the 2026-27 academic year.
Munich hotels posted 2.1% revenue growth in YE August 2026 but GOP fell 1.1% to €68.7 PAR as costs rose faster, with RevPAR down 0.4% due to a 1.5% ADR decline.
Friday brought Markus Busch on Marriott's nine-year Alibaba partnership giving it exclusive AI agent commands on Fliggy while rival chains stay limited to a five-field room search, Erik Tengen on TRevPAR declining 8.8% versus RevPAR's 6.3% exposing what room-only metrics miss, and Jun Kwon arguing consistent delivery and relationship history are the only sales advantages AI cannot commoditize. Dolly Parton's SongTeller Hotel opens, salvaged stays at 194% search growth, and six property announcements closed the week.
Point Hotel Brisbane deployed Canary Technologies across messaging, check-in, checkout, and upselling, saving 300 staff hours in six months and generating over AUD 60,000 in ancillary revenue.
Incoming Miami Beach Chamber of Commerce chairman-elect argues for a data-driven business vitality index tracking openings, closures, and vacancies to better measure and support local economic health.
Pavilion launches with 20 local vacation rental companies, 5,000+ homes, and a founder-ownership model backed by TZP Group, HPS/BlackRock, Capital Dynamics, and PGIM as primary lender.
Claremont Resort Club's Director of Marketing explains how ghost tour packages, influencer FAM trips, and clean guest data turned a historic property's haunted lore into sold-out October demand.
Mandarin Oriental Exceptional Homes grows to 43 properties across 18 destinations, adding 12 new homes in Croatia, Greece, Italy, Spain, and Thailand.
WTTC research finds a 10% SME productivity uplift could unlock $63B in direct Travel Tourism GDP across 8 markets, as the council targets 1 million businesses for its free Together in Travel platform.
A six-step framework for hotels preparing a PMS switch, covering goal-setting, ecosystem mapping, data curation, process redesign, team ownership, and vendor evaluation.
As AI gives buyers near-instant access to market data, the author argues trust built through consistent delivery and relationship history is the one advantage hospitality sales teams cannot be commoditized on.
Marriott's nine-year Alibaba partnership gave it exclusive AI agent commands on Fliggy, letting agents book rooms and F&B packages, while rival chains and independents remain limited to a basic five-field room search.
Hotel Manager Marsela Loulai, who rose from waitress to hotel manager, argues the industry must engage colleges to reframe hospitality as a genuine career, not a stopgap job.
Trailing Millennials and Early Gen Z, dubbed the "Emerging Experience Generation," represent 78M+ US travelers who prioritize mobile-first tech, social media discovery, authenticity, and locally grounded experiences when choosing hotels.
TRevPAR declined 8.8% vs RevPAR's 6.3% in HotelData's 2025 U.S. sample, illustrating how room-only metrics obscure F&B, spa, parking, and other in-stay revenue trends.