2026 HSMAI Adrian Awards Open for Entry
HSMAI opens entries for the 2026 Adrian Awards, celebrating the competition's 70th anniversary with 34 categories and new Best-of segments; deadline is September 15, 2026.
News
The Hidden Taxes in Hotel Operations
An opinion piece arguing that hotels focus too heavily on revenue generation while quietly losing value through unanswered calls, payment discrepancies, utility waste, and outdated content.
The Rival You Didn't Mean to Invent
A reflective piece on how internal promotion competition quietly erodes trust and collaboration among colleagues, and how professionals can hold ambition and collegiality at the same time.
By Mike Hohnen, Trusted Advisor￨Coach￨Trainer￨Keynote Speaker, Plays Well With Others
6 Best Team Communication Apps for Hospitality Businesses in 2026
A comparison of six team communication apps for hospitality businesses, evaluating mobile usability, security, multi-location support, and onboarding speed, with Zenzap positioned as the top pick.
By Rebecca Lazar, Senior Product Marketing Manager, Zenzap
Booking Is Building a Machine to Wholesale Your Rooms at Scale, Hotel Satisfaction Hits 30-Year High, Urban Cowboy Built Four Hotels with Zero Marketing
Wednesday brought hospitality.today's warning that Booking Holdings is unifying its B2B wholesale operation to resell hotel net-rate inventory across bank apps, airline checkouts, and loyalty portals at scale, JD Power's 30th annual study finding North America hotel guest satisfaction at a 30-year high of 665 out of 1,000, and Urban Cowboy founders on 12 years of growth with no marketing spend. Revinate's HITEC booth conversation, the Sunshine Protection Act's impact on hotel operations, and a record-breaking properties day rounded out the session.
Beyond RevPAR: Why the Hotel Performance Dashboard Is Expanding
The article argues that Occupancy, ADR, and RevPAR are no longer sufficient, calling for dashboards that also track TRevPAR, ESG metrics, employee engagement, and real-time AI-driven analytics.
By Dr Ajay Khatter, Senior Lecturer in Hospitality Management, William Angliss Institute
How Europe’s Accommodation Sector Is Tackling Seasonality
The European Accommodation Barometer finds hoteliers are combining dynamic pricing, OTA partnerships, and event-driven strategies to reduce reliance on July-August, when 31% of all EU tourism nights are concentrated.
By Peter Lochbihler, Global Director Public Affairs, Booking.com
Revinate thinks the AI trusts your guests more than your brand
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Frank Trampert, Chief Revenue Officer at Revinate.
As AI Reshapes Hospitality, Authentic Human Connection Remains the Ultimate Differentiator
The author argues that AI should handle back-office tasks to free hotel staff for authentic guest interactions, positioning human connection as the hardest-to-replicate competitive differentiator.
By Brendan Cronin, Visiting Professor, Les Roches
Why is Selling Leisure so Hard?
The global leisure economy is projected to grow from $5.5T to $9.57T, but operators face structural sales challenges rooted in consumer psychology, optional spending, and infinite competition.
By Jeremy McCarthy, CEO & Founder, Leisure Alchemy
What Great Musicians Can Teach Us About Customer Service
Using a music analogy, Shep Hyken maps five customer journey phases from uncertainty to amazement, arguing consistent experiences turn first-time buyers into loyal fans.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Hospitality Leadership Isn't About Having More Skills, It's About Having the Right Ones
EHL's new Hospitality Leadership Skills Report, based on 40 years of research and interviews with 22 senior executives, identifies 30 sub-skills across four domains, with self-leadership as the non-negotiable foundation.
By Bianca Lüthy and Dr. Sowon Kim
Book the Restaurant, Then the Room: OpenTable Reveals the 2026 Top 100 Hotel Restaurants in America
OpenTable's 2026 Top 100 Hotel Restaurants list coincides with data showing hotel restaurant bookings by travelers up 13% YoY, plus an upgraded AI Concierge tool now live on its homepage.
Price the Signal, Not the Story
Using the England vs. Argentina narrative as a lens, the piece argues hoteliers must price from live booking data and pickup curves, not gut feel, reputation, or the story a date seems to tell.
By André Santos, Director of Hospitality Solutions EMEA, Duetto
Booking is scaling the machine that wholesales your rooms
Booking Holdings is unifying Booking.com, Agoda, and Priceline under a single B2B wholesale operation, giving it the ability to resell hotel net-rate inventory across bank apps, airline checkouts, and loyalty portals at scale.
By Markus Busch, Editor/Publisher, hospitality.today
Peregrine Hospitality Adds Hotel Yountville and Bardessono Hotel & Spa to Management Portfolio
Peregrine Hospitality adds two Yountville luxury properties, the 80-key Hotel Yountville and 65-key LEED Platinum Bardessono Hotel & Spa, to its U.S. management portfolio.
Radisson Hotel Group highlights strategic growth across Southeast Asia Pacific
Radisson Hotel Group details its Southeast Asia Pacific expansion, covering 89 hotels and 17,000+ rooms across Vietnam, Philippines, Australasia, Thailand, and Indonesia.
One Less Clock Change, One New Set of Problems
The Sunshine Protection Act, passed by the House in July 2026, would make DST permanent, shifting winter sunrises an hour later and disrupting morning operations, early staffing, and cross-state scheduling for multi-property groups.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Jersey Banks and Lyon Porter of Urban Cowboy on Nostalgia, Community, and Building Hotels That Feel Like Home
Urban Cowboy founders Lyon Porter and Jersey Banks discuss their 12-year journey across four hotels, zero marketing spend, and plans for larger properties including a beach location and branded residences.
The Serviced Apartment Sector in Europe 2026
A European serviced apartment survey covering 13,000 units finds 2025 RevPAR under pressure across most markets, while GOP margins continue to outperform comparable hotels due to leaner staffing and F&B cost structures.
By Tabitha Watkins and Luisa Russell