HSMAI Europe President Ingunn Hofseth reflects on lessons from mentor Mike Leven, arguing that culture and people-first leadership are the foundation of lasting business success.
An operator from Marriott Marquis San Diego Marina outlines five priorities for 2026: personalization, immersive F&B, on-property activations, mainstreamed wellness, and event-aligned programming.
The author argues that leaders who understand frontline operational realities, not just guest metrics, drive stronger service consistency, employee retention, and long-term guest loyalty.
A leadership consultant argues that adapting to disruption requires actively reworking familiar strategies, citing a hospitality client turnaround built on improved communication, accountability, and proactive leadership.
An attendee recap of HSMAI and HITEC in San Antonio finds AI reshaping hotel discovery and commercial alignment, while cautioning operators to prioritize real problems over trend-chasing.
Las Vegas Sands donates $300,000 to Nevada Partnership for Homeless Youth, bringing total contributions to $3.2M since 2014, funding shelter expansion, capacity-building, and statewide advocacy.
Miramis CEO Stefano Cuoco outlines how the Swedish-Italian hospitality group integrates live entertainment, hyper-local cuisine, and a longevity wellness concept across properties in Tuscany and Stockholm.
Gilda Perez-Alvarado, CEO of Orient Express and Group Chief Strategy Officer at Accor, discusses how luxury brands endure by anchoring to core principles rather than surface-level identity.
Over 1,000 hospitality professionals gathered in San Antonio for HSMAI's 2026 Commercial Strategy Conference, with key themes including AI adoption, unified commercial teams, and total profitability.
A hotel finance consultant recounts a sophisticated recruitment scam impersonating a real recruiter, drawing parallels to financial verification discipline in hotel operations.
Davidson Hospitality Group's 2026 GM Council includes 11 general managers from across its portfolio, formed to give property-level leaders a voice in shaping corporate initiatives and tools.
The author argues that hospitality executives are confusing process automation with genuine human care, and that technology should support backend operations only, never replace front-line human interaction.
The author argues mid-scale hotels need both lightweight AI for revenue optimization and a human-centered "Homestead Culture" to address 70-80% annual frontline staff turnover that technology alone cannot fix.
A firsthand conference recap covering Marriott's owner-focused strategy, with sessions on ancillary revenue, AI in marketing, margin pressure, and brand conversion opportunities.
A practical guide to hotel consulting covering key service types, when to engage outside expertise, and a breakdown of top global firms from HVS and Deloitte to boutique specialists like Xotels.
citizenM co-founder Michael Levie argues hospitality's real problem is humans behaving like robots, and that automation should free staff for genuine human moments, not replace them.
Marriott International details its Los Angeles wildfire response, including 12,000 meals distributed, $245,000 in associate relief, and $1M in donated goods, alongside ongoing community celebrations for displaced and unhoused students.
120 GBTA members from 31 states met with Congress to advocate for business travel priorities, citing $624B in U.S. economic impact, 6.7M jobs, and key policies on aviation, SAF, and border efficiency.
Horst Schulze, founding member of Ritz-Carlton and founder of Capella Hotel Group, received the SHTM Lifetime Achievement Award and Gallery of Honour induction at Hong Kong PolyU on 5 June 2026.
A reflective piece arguing that leaders unknowingly inherit and enforce unwritten cultural rules, drawing on Kets de Vries, Schein, and Perel to explore how organizational patterns outlast the people who created them.