Hospitality Action's annual survey finds 65% of hospitality managers link mental health issues to work, yet most lack formal training to support their teams or themselves.
A 2026 talent strategy guide for hoteliers outlining five pillars: competitive pay, employee experience, career development, technology, and employer branding to win the hospitality talent war.
A DHS shift from Duration of Status to fixed admission dates for J-1 visas creates hidden service continuity risks at luxury hotels before management or ownership notices a problem.
Doug Kennedy's free 40-minute webcast on September 25 covers upselling tactics for front desk and reservations teams, arguing that human conversation now outperforms automated pre-arrival messaging.
Promotion decisions are driven by invisible relationship paths, not merit alone, leaving unseen employees without advocates and formal talent reviews simply ratifying the bias.
A two-part series on designing executive education programmes for international luxury resorts, built around critical cross-departmental decisions rather than generic management content.
AHLA's new report finds 75% of hotel employees move into management within five years, with 200+ career pathways available across an industry supporting 9.1 million U.S. jobs.
HSMAI Foundation names four hospitality students as 2026 Mike Dimond Scholarship recipients, each receiving a $2,000 grant, conference access, and mentorship from an industry executive.
BCHA launched The Check-In, a six-part video series hosted by a UBC student, spotlighting hospitality career paths at hotels across British Columbia.
Hilton Australia ranked No. 1 hospitality workplace by Great Place to Work for companies with 1,000+ employees, covering all four Australasia markets across Australia, New Zealand, Fiji and Papua New Guinea.
A former hotel worker argues that AI should eliminate drudge work to free staff for high-value guest interactions, not cut headcount, warning that cost-only thinking destroys service quality and accelerates turnover.
I've long been a believer in the model - Happy Staff-Happy Guest- Profitable Business.My personal view is that this is where the real solution lies. As an industry we are reasonably good at measuring things. Although I don't believe we are as good as measuring the right things together.
Improving retention is certainly good news, but retention alone does not tell us whether employees are committed to their organizations. During economic uncertainty, some employees may practice “job-hugging,” staying primarily because changing jobs feels risky.
Building a hospitality business team means to create community not just jobs. Business and employee performance needs to focus on the delivery of great service and support the establishment of sustainable hospitality environments (good for the environment, good for the community and good for business).
Jagruti Panwala, President and CEO of Wealth Protection Strategies and AHLA Executive Committee member, will receive the award at The Lodging Conference 2026 in Phoenix on October 7.
Ahead of International Housekeepers Week, the article makes the case for digital tipping platforms as a year-round financial and workforce tool, citing 35% of hoteliers planning to add digital tipping in 2026.
The author argues hospitality degree programs are failing graduates by not teaching USALI financial reporting, leaving employers to fill a skills gap that belongs in the classroom.
Davidson Hospitality Group's GM Edge program targets high-performing leaders across its portfolio for structured development in operations, financial management, and people culture.
An industry educator argues that hospitality must shift to skills-based workforce models, competitive compensation, and AI-augmented roles to attract, retain, and develop talent amid demographic and technological change.
Positron Access Solutions promotes Artjom Airikainen to VP of Technical Solutions and Services, expanding his remit to cover MSP oversight, partner certification, and new vertical and geographic markets.
Penn State's School of Hospitality Management will recognize 14 alumni at its 2026 Awards Reception on Sept. 30, including a new Chairperson's Award ahead of the school's 90th anniversary in 2027.
GratifID CEO argues that adding digital tipping to 2027 budgets addresses hotel staffing shortages, citing AHLA data showing 42% of operators cite workforce shortages as a top financial pressure.