Explores how hospitality organizations can integrate GenAI into employee training without eroding the human judgment, empathy, and service skills that define the guest experience.
A structured guide for hospitality leaders on using intrapreneurship and brainstorming sessions to drive innovation, improve operations, and boost employee engagement and retention.
HOSPA Professional Development received a Savoy Educational Trust grant to fund scholarships for self-funded learners in finance, revenue management and asset management courses.
Doug Kennedy's free August 21 webcast covers how over-automation risks brand commoditization, and trains frontline and leadership teams to balance tech with human connection.
Inefficient scheduling, high turnover, and outdated tools cost hotels significantly; demand-based scheduling and mobile workforce platforms can cut labor costs by 6-8%.
With 129,600 U.S. bartender openings projected annually through 2034, operators are urged to shift from traditional job-board hiring to hands-on training partnerships and structured retention programs.
TrustYou appoints Elly Ji as Senior Director of Sales and Jonathan Abel as Director of Key Account Management to expand its APAC team as it scales its hospitality AI platform across the region.
A roundtable podcast covering staff wellbeing, career development, and regional collaboration in Kent hospitality, featuring voices from Champneys Eastwell Manor, HOSPA, and Hospitality Action.
Thynk promotes Ilaria Marinoni to CSO and hires three senior commercial leaders to drive expansion across hospitality and venues markets in North America and Europe.
A comprehensive overview of modern hotel HR covering talent acquisition, training, engagement, retention strategies, and digital transformation tools like HRIS and ATS.
KTN trainer argues that expressing genuine empathy before apologizing is the most effective yet most commonly skipped step in guest complaint resolution, with coaching key to breaking ingrained staff habits.
Paathz has launched its employer beta across seven markets with 40,000+ candidates, positioning itself as a hospitality-specific hiring infrastructure that structures talent data beyond traditional CVs.
Newport Hospitality Group shares how compassion, training, and courage combined to make a meaningful difference in an employee's life.
Women hold 52-70% of hospitality jobs globally but only 5-7% of CEO positions, with structural bias, not talent gaps, identified as the key barrier to advancement.
The article introduces "role asymmetry" as a framework explaining the unequal psychological burden placed on guest-facing hospitality staff, and outlines four pillars to help leaders build supportive cultures: perspective, authority, psychological safety, and psychological skills.
Hospitality’s growing role as a talent pipeline for luxury retail, private healthcare, wealth management and the wider experience economy reflects not a failure to produce people, but the opposite: the industry develops highly transferable capabilities that many other sectors now actively seek.
The hospitality industry and its education arm have been fighting the battle for business credibility for many years. We “hospitality” has typically been seen as offering jobs on the way to something better, a specialty function that anyone can do.
This is proof that human connection - critical to a guest experience in a hotel or resort - is everlasting. Neither AI nor Covid 19 can take down the power of the "emotional human touch" of welcoming people into our establishments.
Kennedy Training Network relaunches its Certified Heart of Hospitality (CHH) program for front desk staff, updated for 2026, with remote or on-site delivery starting at $199 per person.
The author argues that hospitality training must move beyond SOPs to incorporate applied psychology, equipping teams with tools to understand human behavior, manage emotions, and adapt in real time.
A hospitality sales leader argues that top salesperson departures are preventable, outlining a "Stay Stack" framework of fair targets, real coaching, recognized effort, and visible career paths.
A structured guide covering training schedules, budget allocation (2-5% of revenue), LMS platforms, and case studies showing up to 45% turnover reduction and 2.5x ROI within 18 months.