The author argues that historic hotels create competitive advantage by offering authentic narratives and cultural connections that transform guests beyond traditional service delivery.
Argues that operational excellence led by empowered GMs has become the key differentiator for hotel commercial success, not just technology or pricing tools.
The comprehensive guide covers international, US/Canada, Europe, and Asia-Pacific associations offering networking, education, and advocacy for hospitality professionals.
Davidson's COO discusses 2026 budget challenges with flat revenue expectations while emphasizing strategic focus on full-service properties and specialized teams to combat commoditization.
Hilton's President discusses data-driven revenue management, brand portfolio strategy, and AI's potential to transform hotel operations and distribution.
Hotel Equities CEO Ben Rafter discusses how market pressures favor operators with strong commercial capabilities while guests shift toward experience-based loyalty over brands.
The author argues that modern hospitality success requires intentional presence over operational efficiency, with leadership focusing on emotional intelligence and authentic human connections.
A hotel controller's personal story about trading jobs with a colleague across borders, highlighting the importance of relationships and quick thinking in hospitality careers.
KLABU founder Jan van Hövell explains how sports clubhouses in refugee camps create belonging through the same principles hotels use to welcome guests.
Warns that while AI systems now preserve guest data and operational knowledge, hotels risk developing leaders who understand dashboards but lack real-world judgment.
Hospitality revenue management expert argues that professional success requires strategic trade-offs and clarity about priorities, not just maximizing productivity.
The article argues that modern hospitality success depends on inclusivity, tech-enhanced human service, hyper-personalization, transparent sustainability, and expanding beyond traditional room stays.
Valor Hospitality advocates for sustainable investment in Africa's $11.29 billion hotel market through community-focused operations and AI-enabled personalization.
Argues that operational excellence led by empowered GMs has become the key differentiator for hotel commercial success, not just technology or pricing tools.
Byron Fiddler of New Park Manor shares strategies for authentic family hospitality, from pre-arrival guest contact to inclusive spa access and child-friendly dining solutions.
HospitalityNet will launch a new website in January and run a year-long AI campaign while providing a curated calendar of 2026 industry events.
A former hotel executive recalls lessons in leadership and respect during a 1989 corporate conference at The Empress Hotel following its major renovation.
TRAVHOTECH offers five strategic priorities for hospitality leaders to focus on during the first weeks of the year to ensure meaningful improvement and competitive advantage.
Industry executive argues that while Agentic AI will dominate 2026 hospitality trends, success depends on using technology to enhance rather than replace human service.
Horst Schulze's ILHA keynote distinguished between hotel products and true hospitality, advocating for human-centered service leadership over technology-driven solutions.