A Room For The Night
The author uses Voyager 2's journey through space to reflect on hospitality's obsession with technology versus the fundamental human act of welcoming strangers.
By Mark Fancourt, Co-Founder & Principal Consultant, TRAVHOTECH
Opinion Articles
The Slow Disappearance of the Real Host
A hospitality veteran reflects on how social media and changing guest expectations have eroded the art of true luxury service over thirty years.
By Valerio Sattin, General Manager Operations, Cool Inc
The Quiet Signal Hotels Keep Missing And Why It Is Changing Everything
Hotels miss crucial guest insights by focusing on responses rather than interpreting subtle behavioral signals across all touchpoints.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
Clarity as a Competitive Advantage in Hospitality Leadership
The piece argues that hospitality's 70-80% turnover stems from leadership failures in creating strategic alignment, not compensation issues.
By Deb Eininger and Gary Pearl
Leaders are Afraid to Lead
The author argues that hospitality leaders have become too cautious to provide direct feedback and accountability, weakening the mentorship culture that once drove excellence in the industry.
By Franck Desplechin, CEO Founder | F&B Expert, Cheffranck.com
What’s Wrong with Philippine Tourism - and What Needs to Be Done
The analysis identifies execution gaps, fragmented coordination, and lack of commercial leadership as core barriers limiting Philippine tourism's performance relative to regional competitors.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
35 Years Strong: A Journey of Growth, Gratitude, and Future Ambitions
The HFTP CEO reflects on 35 years with the association, highlighting expansion into Europe and Asia with new conferences and offices planned.
By Frank Wolfe, Chief Executive Officer (CEO), HFTP
Profit with purpose: what The Social Hub means for the future of hospitality
The Social Hub's blended model mixing students, business travelers, and locals drives stronger margins than pure hotels while diversifying risk exposure.
When Hotels Become Destinations: The Power of History in the Experience Economy
The author argues that historic hotels create competitive advantage by offering authentic narratives and cultural connections that transform guests beyond traditional service delivery.
By Taran Patel and Chirag Patel
The General Manager Drives a Hotel’s Commercial Success
Argues that operational excellence led by empowered GMs has become the key differentiator for hotel commercial success, not just technology or pricing tools.
By Vikram Singh, Global Hotel Commercial Leader, Vikram Singh
40 hospitality associations to help expand your network in 2026
The comprehensive guide covers international, US/Canada, Europe, and Asia-Pacific associations offering networking, education, and advocacy for hospitality professionals.
After Remington: Jason Reader, COO of Davidson Hospitality Group, talks Leadership and Balance
Davidson's COO discusses 2026 budget challenges with flat revenue expectations while emphasizing strategic focus on full-service properties and specialized teams to combat commoditization.
By Sloan Dean and Jason Reader
A Conversation with the President of Hilton, Chris Silcock
Hilton's President discusses data-driven revenue management, brand portfolio strategy, and AI's potential to transform hotel operations and distribution.
By Sloan Dean and Chris Silcock
The Great Hotel Reset and the Future of Independence with Ben Rafter, CEO of Hotel Equities
Hotel Equities CEO Ben Rafter discusses how market pressures favor operators with strong commercial capabilities while guests shift toward experience-based loyalty over brands.
By Sloan Dean and Benjamin Rafter
Presence Is The New Luxury
The author argues that modern hospitality success requires intentional presence over operational efficiency, with leadership focusing on emotional intelligence and authentic human connections.
By Franck Desplechin, CEO Founder | F&B Expert, Cheffranck.com
Trading Places
A hotel controller's personal story about trading jobs with a colleague across borders, highlighting the importance of relationships and quick thinking in hospitality careers.
By David Lund, The Hotel Financial Coach, David Lund
What refugee clubhouses teach us about hospitality
KLABU founder Jan van Hövell explains how sports clubhouses in refugee camps create belonging through the same principles hotels use to welcome guests.
By Sarah Johnson, Senior Copywriter, Mews
The Spirit in the Machine
Warns that while AI systems now preserve guest data and operational knowledge, hotels risk developing leaders who understand dashboards but lack real-world judgment.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
You don't need a new you. You need a better you.
Hospitality revenue management expert argues that professional success requires strategic trade-offs and clarity about priorities, not just maximizing productivity.
By Fabian Bartnick, Founder, Infinito
Room for More: How Hospitality is Redefining What ‘Welcome’ Really Means
The article argues that modern hospitality success depends on inclusivity, tech-enhanced human service, hyper-personalization, transparent sustainability, and expanding beyond traditional room stays.
By Prince Sanders, Hospitality Managing Director, Prince A. Sanders