The piece argues that hospitality's focus on frictionless automation risks commoditizing brands by eliminating human connection moments that drive loyalty and pricing power.
Using painting metaphors, the author explores how hospitality professionals can approach new opportunities with strategic planning and creative execution.
C-Hotels Co-Owner Inge Decuypere shares ten years of scaling lessons, from centralization and data-driven decisions to deflagging from a major brand.
This leadership newsletter explores when discomfort signals growth opportunities versus the need to change environments in hospitality operations.
The author outlines a five-step framework for leaders to replace failed New Year's resolutions with actionable business plans that drive measurable results.
What sport and hospitality have always had in common: it's never about the stadium or the hotel, it's about the team.
The article argues hotels must shift from volume-driven to intelligence-driven growth, focusing on guest understanding and experience design rather than simply capturing more bookings.
The article defines ultra-luxury as individualized, anticipatory experiences versus luxury's consistent standardization, with ultra-luxury achieving 2-3x ADR premiums.
Explores how hospitality culture and guest experience quality deteriorate when expanding from one property to multiple locations without formal operating structures.
Independent hotel operators can compete with major brands by combining operational discipline with experience-driven strategies and local relevance.
Industry experts discuss how centralizing back-office functions allows hotel GMs to focus on leadership and business strategy rather than operational processes.
Despite strong demand, Miami Beach operators face tightening margins due to misaligned policies and lack of coordination between tourism stakeholders.
A hotel consultant advocates for leaders to conduct regular "diagnostics" by listening directly to frontline staff to uncover operational challenges that financial data alone cannot reveal.
The author uses Voyager 2's journey through space to reflect on hospitality's obsession with technology versus the fundamental human act of welcoming strangers.
A hospitality veteran reflects on how social media and changing guest expectations have eroded the art of true luxury service over thirty years.
Hotels miss crucial guest insights by focusing on responses rather than interpreting subtle behavioral signals across all touchpoints.
The piece argues that hospitality's 70-80% turnover stems from leadership failures in creating strategic alignment, not compensation issues.
The author argues that hospitality leaders have become too cautious to provide direct feedback and accountability, weakening the mentorship culture that once drove excellence in the industry.
The analysis identifies execution gaps, fragmented coordination, and lack of commercial leadership as core barriers limiting Philippine tourism's performance relative to regional competitors.
The HFTP CEO reflects on 35 years with the association, highlighting expansion into Europe and Asia with new conferences and offices planned.