Trading Places
A hotel controller's personal story about trading jobs with a colleague across borders, highlighting the importance of relationships and quick thinking in hospitality careers.
By David Lund, The Hotel Financial Coach, David Lund
Opinion Articles
What refugee clubhouses teach us about hospitality
KLABU founder Jan van Hövell explains how sports clubhouses in refugee camps create belonging through the same principles hotels use to welcome guests.
By Sarah Johnson, Senior Copywriter, Mews
The Spirit in the Machine
Warns that while AI systems now preserve guest data and operational knowledge, hotels risk developing leaders who understand dashboards but lack real-world judgment.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
You don't need a new you. You need a better you.
Hospitality revenue management expert argues that professional success requires strategic trade-offs and clarity about priorities, not just maximizing productivity.
By Fabian Bartnick, Founder, Infinito
Room for More: How Hospitality is Redefining What ‘Welcome’ Really Means
The article argues that modern hospitality success depends on inclusivity, tech-enhanced human service, hyper-personalization, transparent sustainability, and expanding beyond traditional room stays.
By Prince Sanders, Hospitality Managing Director, Prince A. Sanders
Navigating the opportunity in Africa’s hospitality sector in 2026: Beyond the numbers, toward true value creation
Valor Hospitality advocates for sustainable investment in Africa's $11.29 billion hotel market through community-focused operations and AI-enabled personalization.
By Tony Romer-Lee, Co-Founder and Managing Partner - AMEA, Valor Hospitality Partners, Valor Hospitality
The General Manager Drives a Hotel’s Commercial Success
Argues that operational excellence led by empowered GMs has become the key differentiator for hotel commercial success, not just technology or pricing tools.
What does ‘family focused’ really mean in a hotel? A General Manager’s inside secrets
Byron Fiddler of New Park Manor shares strategies for authentic family hospitality, from pre-arrival guest contact to inclusive spa access and child-friendly dining solutions.
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
2026 Starts Here: Events, Ideas, and the Conversations Shaping Hospitality
HospitalityNet will launch a new website in January and run a year-long AI campaign while providing a curated calendar of 2026 industry events.
Hospitality Financial Leadership: The Luggage
A former hotel executive recalls lessons in leadership and respect during a 1989 corporate conference at The Empress Hotel following its major renovation.
By David Lund, The Hotel Financial Coach, David Lund
Day One Deliberation: The First 5 Strategic Moves to Define Your Year
TRAVHOTECH offers five strategic priorities for hospitality leaders to focus on during the first weeks of the year to ensure meaningful improvement and competitive advantage.
By Mark Fancourt, Co-Founder & Principal Consultant, TRAVHOTECH
Where Is the Hospitality Industry Headed in 2026?
Industry executive argues that while Agentic AI will dominate 2026 hospitality trends, success depends on using technology to enhance rather than replace human service.
By Alan Young, VP, Strategy | Hospitality, Infor
The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership
Horst Schulze's ILHA keynote distinguished between hotel products and true hospitality, advocating for human-centered service leadership over technology-driven solutions.
By Mark Fancourt, Co-Founder & Principal Consultant, TRAVHOTECH
How Hospitality Leaders Are Navigating Talent, Tech, and Capital Shifts
AETHOS consulting identifies five critical competencies hotel executives need for 2026, as tightened capital, labor shortages, and tech demands reshape leadership requirements.
By Andrew Hazelton, Managing Director, AETHOS Consulting Group
Blending Tradition and Innovation at The Belfry: A Conversation on the Future of Guest Experience
The Belfry's Senior Finance Director discusses how the iconic UK golf resort balances tradition with technology to create meaningful guest connections.
By Florencia Cueto Pedrotti, Director, Global Engagement & Sales Enablement, Shiji
Leadership Change as a Catalyst for Innovation in Hospitality
EHL study of 70 hospitality firms finds outsider CEOs and family ownership structures drive stronger innovation after leadership transitions.
By Cédric Poretti and Hélène Ducrey
Travel, trust and growth: the real lesson of the Sonder collapse
Analysis of Sonder's abrupt Chapter 7 bankruptcy explores how growth-at-all-costs models in hospitality ultimately damage guest trust and industry resilience.
By Mathew Prior, CEO, TrustedHousesitters
Could the Next Competitive Advantage for Law Firms Come Not from AI or Pricing, but from the Art of Hosting?
While law firms have long competed on expertise and reputation, today’s clients increasingly remember how they felt during the experience. Drawing parallels with hospitality, this article explores how empathy, anticipation, and human-centered design could redefine professionalism in the legal world. As competition intensifies and AI increasingly automates routine legal tasks, the true differentiator is shifting toward the quality of the overall client experience — the clarity, empathy, consistency, and sense of care that surround the legal expertise itself.
Twenty-five years of gradual transformation, the "legacy of hospitality"
Undoubtedly one of the oldest commercial activities in the world, hospitality has constantly reinvented itself, sometimes simply by returning to its roots. During its expansion phase, it initially relied on new standardised concepts, seeking to respond in scale to the ever-increasing growth in travel accompanying the urbanisation of the Baby Boomers. Then it remembered the days when the inn was the centre of the village, the expression of local life and a meeting place for different generations and cultures.
By Vanguélis Panayotis, CEO MKG Consulting & Hospitality ON / MRICS, Hospitality ON
When Art Meets Data: What Michelin’s Keys and Guest Reviews Really Say
Why do some of the world’s most celebrated hotels receive lower guest ratings than others with fewer accolades? The answer lies in how excellence is defined. As Michelin’s new Key system expands globally, its view of what makes a hotel exceptional sometimes contrasts with what guests actually experience.
By Bruno Saragat, Sales Engineer, Shiji