AETHOS consulting identifies five critical competencies hotel executives need for 2026, as tightened capital, labor shortages, and tech demands reshape leadership requirements.
The Belfry's Senior Finance Director discusses how the iconic UK golf resort balances tradition with technology to create meaningful guest connections.
EHL study of 70 hospitality firms finds outsider CEOs and family ownership structures drive stronger innovation after leadership transitions.
Analysis of Sonder's abrupt Chapter 7 bankruptcy explores how growth-at-all-costs models in hospitality ultimately damage guest trust and industry resilience.
While law firms have long competed on expertise and reputation, today’s clients increasingly remember how they felt during the experience. Drawing parallels with hospitality, this article explores how empathy, anticipation, and human-centered design could redefine professionalism in the legal world. As competition intensifies and AI increasingly automates routine legal tasks, the true differentiator is shifting toward the quality of the overall client experience — the clarity, empathy, consistency, and sense of care that surround the legal expertise itself.
Undoubtedly one of the oldest commercial activities in the world, hospitality has constantly reinvented itself, sometimes simply by returning to its roots. During its expansion phase, it initially relied on new standardised concepts, seeking to respond in scale to the ever-increasing growth in travel accompanying the urbanisation of the Baby Boomers. Then it remembered the days when the inn was the centre of the village, the expression of local life and a meeting place for different generations and cultures.
Why do some of the world’s most celebrated hotels receive lower guest ratings than others with fewer accolades? The answer lies in how excellence is defined. As Michelin’s new Key system expands globally, its view of what makes a hotel exceptional sometimes contrasts with what guests actually experience.
The owner’s exit strategy must be considered as soon as the operator is selected, and the Hotel Management Agreement (HMA) negotiated. Indeed, a well-structured exit strategy can help avoid a costly dispute and preserve an asset’s value and liquidity. The following key points, illustrated by real-life examples, should be considered.
The One Big Beautiful Bill Act (OBBB) has fundamentally changed the landscape for real estate investment in America—permanently enshrining the Qualified Opportunity Zone (QOZ) framework and expanding the horizon for hotel mixed-use development. For developers, investors, lenders, and deal sponsors, the new OBBB regime offers unmatched certainty, flexibility, and opportunity—but it also demands rigorous compliance and strategic planning. Here’s a deep-dive narrative for industry professionals charting the future of hospitality-led community reinvestment.
With the recent change in the makeup of the National Labor Relations Board (NLRB), many employers are asking whether there are any labor relations issues they should be preparing for to best position their businesses to operate with maximum flexibility and achieve organizational goals. Even with an NLRB that, by all appearances, will be more employer friendly than its predecessor, the answer is yes. This is because unions may likely turn to certain tactics to add unrepresented employees to existing bargaining units in the workplace.
For small business owners, facing an Americans with Disabilities Act (ADA) lawsuit can feel like an uphill battle. These lawsuits often allege accessibility violations, and the costs of litigation can be daunting, even for businesses striving to comply with ADA regulations. However, a recent victory in the case of Orlando Garcia v. Zarco Hotels Inc. (Case No. 21STCV00023), defended by Stuart Tubis, Esq. and Martin Orlick, Esq., provides a roadmap for defendant businesses to not only fight these lawsuits but also recover significant attorneys’ fees when they prevail. It takes the right facts, the right lawyer and a genuine commitment to fight for what is right.
I must admit, I feel a little bad that I am only now featuring this book on Hospitality Net. Maggie Chen is a friend I have known for many years at EHL Hospitality Business School, and her latest work deserves much more attention. Hospitality Vibes is not just another industry book. It is a heartfelt and deeply researched exploration of what makes our sector truly unique. The insights she shares are, in my view, a must-read for hospitality students and professionals around the globe who want to understand how our industry can evolve with purpose.
If you’re in the hospitality industry, chances are you’ve invested in tools or vendors promising to make your website “ADA compliant.” Maybe you’ve added overlays, run automated scans, or even rebuilt your site with accessibility in mind. You did everything right—or so you thought. So, why are hotels still getting hit with accessibility lawsuits?
After many years of study and proposals, the Federal Trade Commission (FTC) has finally adopted its Rule on Unfair or Deceptive Fees, or junk fees, which takes effect on May 12, 2025.
About one year ago, the state of California passed two bills that introduced significant changes for the state’s hotel industry. By mid-May of 2025, the United States will implement a similar, comprehensive law that will affect hoteliers around the globe.
In addition to traditional key money, or those offered in “reverse” management contracts, guarantees are becoming increasingly common in hotel management agreements (HMAs). But are they all beneficial? And if so, how should they be negotiated?
There’s a reason we say Living Hospitality is more than a tagline at Newport—it’s a commitment. And like any commitment, it requires consistent action, not just intention.
We are living in a new global reality. A reality where politics, economics, and personal choices are not separate silos but tightly intertwined. A reality where tariffs may target goods, but their shadow falls over hearts, plans, perceptions, and plane tickets.
On April 24, 2025, the California Supreme Court issued a major decision in New England Country Foods, LLC v. VanLaw Food Products, Inc., clarifying that parties cannot use contract clauses to limit liability for intentional wrongdoing.
In a world increasingly defined by diversity and cultural exchange, the hospitality industry stands as a bridge connecting people from all walks of life. Travelers seek experiences across the globe, and the concept of creating hospitality cohesion in projects spanning several continents and cultures has never been more important.