What Will You Paint on Your Canvas?
Using painting metaphors, the author explores how hospitality professionals can approach new opportunities with strategic planning and creative execution.
By Gary Hernbroth, Founder, Training for Winners
Opinion Articles
From single property to scalable brand: lessons from a decade of growth at C-Hotels
C-Hotels Co-Owner Inge Decuypere shares ten years of scaling lessons, from centralization and data-driven decisions to deflagging from a major brand.
You are Running from the Wrong Discomfort.
This leadership newsletter explores when discomfort signals growth opportunities versus the need to change environments in hospitality operations.
By Franck Desplechin, CEO Founder | F&B Expert, Cheffranck.com
Stop Making Resolutions. Start Building Results.
The author outlines a five-step framework for leaders to replace failed New Year's resolutions with actionable business plans that drive measurable results.
By Gary Hernbroth, Founder, Training for Winners
Leadership Is a Team Sport: What Hospitality Can Learn from the World's Greatest Athletes
What sport and hospitality have always had in common: it's never about the stadium or the hotel, it's about the team.
By Bernold Schroeder, International hotelier, entrepreneur, and mentor
The Future of Hotels Will Not Be Won by More Bookings, It Will Be Won by Better Thinking
The article argues hotels must shift from volume-driven to intelligence-driven growth, focusing on guest understanding and experience design rather than simply capturing more bookings.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
Luxury vs. Ultra-Luxury Hospitality — Where the Line Is Actually Drawn
The article defines ultra-luxury as individualized, anticipatory experiences versus luxury's consistent standardization, with ultra-luxury achieving 2-3x ADR premiums.
By Ray Minias, Principal of REM Business & Hospitality Consulting, Cayuga Hospitality Consultants
What Breaks When You Add Another Property
Explores how hospitality culture and guest experience quality deteriorate when expanding from one property to multiple locations without formal operating structures.
By Hideki Hayashi, Founder, Pulse Hospitality Group
Scaling Smart: How Independent Operators are Earning a Competitive Advantage
Independent hotel operators can compete with major brands by combining operational discipline with experience-driven strategies and local relevance.
By John Paul Nichols, President and CEO of Club Quarters Hotels, Club Quarters
GM: The CEO of the Hotel
Industry experts discuss how centralizing back-office functions allows hotel GMs to focus on leadership and business strategy rather than operational processes.
By Jason Q. Freed, Hospitality Data Evangelist, Otelier
How's Business? A Reality Check from Miami Beach
Despite strong demand, Miami Beach operators face tightening margins due to misaligned policies and lack of coordination between tourism stakeholders.
The U.S. Hotel Industry is: Stable? Wobbly? Tilt! A “Current State Diagnostic”
A hotel consultant advocates for leaders to conduct regular "diagnostics" by listening directly to frontline staff to uncover operational challenges that financial data alone cannot reveal.
By Haydn Kramer, Consultant, Cayuga Hospitality Consultants
A Room For The Night
The author uses Voyager 2's journey through space to reflect on hospitality's obsession with technology versus the fundamental human act of welcoming strangers.
By Mark Fancourt, Co Founder & Principal Consultant, TRAVHOTECH
The Slow Disappearance of the Real Host
A hospitality veteran reflects on how social media and changing guest expectations have eroded the art of true luxury service over thirty years.
By Valerio Sattin, General Manager Operations, Cool Inc
The Quiet Signal Hotels Keep Missing And Why It Is Changing Everything
Hotels miss crucial guest insights by focusing on responses rather than interpreting subtle behavioral signals across all touchpoints.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
Clarity as a Competitive Advantage in Hospitality Leadership
The piece argues that hospitality's 70-80% turnover stems from leadership failures in creating strategic alignment, not compensation issues.
By Deb Eininger and Gary Pearl
Leaders are Afraid to Lead
The author argues that hospitality leaders have become too cautious to provide direct feedback and accountability, weakening the mentorship culture that once drove excellence in the industry.
By Franck Desplechin, CEO Founder | F&B Expert, Cheffranck.com
What’s Wrong with Philippine Tourism - and What Needs to Be Done
The analysis identifies execution gaps, fragmented coordination, and lack of commercial leadership as core barriers limiting Philippine tourism's performance relative to regional competitors.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
35 Years Strong: A Journey of Growth, Gratitude, and Future Ambitions
The HFTP CEO reflects on 35 years with the association, highlighting expansion into Europe and Asia with new conferences and offices planned.
By Frank Wolfe, Chief Executive Officer (CEO), HFTP
Profit with purpose: what The Social Hub means for the future of hospitality
The Social Hub's blended model mixing students, business travelers, and locals drives stronger margins than pure hotels while diversifying risk exposure.