Not every lost group deserves a follow-up email
The piece argues that sales teams should use meeting intelligence platforms to prioritize re-engagement with lost group accounts based on actual booking activity, not generic outreach schedules.
Supplier News
roommaster Reveals Its Reimagined Hotel Platform at Independent Hotel Show Miami 2026
roommaster will demo its rebuilt cloud-native PMS at Booth 419 and present a session on Revenue Per Available Guest (RevPAG) for independent hoteliers on September 16 in Miami Beach.
Otel AI Releases New Product Video: The AI That Gives You Your Morning Back
Otel AI's platform connects PMS, RMS, POS, and other hotel systems to automate reporting and run AI agents, with customers reporting 20+ hours saved weekly and RevPAR gains of 8.6% at The Alex Dublin.
Wooden Key Cards: From Access Credentials to Skillcation Markers
Hotels can reframe wooden keycards as collectible markers of skill-based guest experiences, linking tangible objects to workshops like pottery, weaving, or tea to deepen guest connection and encourage return visits.
OTAs already speak the language of AI discovery, and most hotel marketers don't
Hotel marketers are falling behind OTAs in AI search fluency, risking direct bookings as AI assistants increasingly surface inaccurate or OTA-sourced property information.
The Importance of the PMS User Experience
Poor PMS usability creates hidden operational costs, including supervisor interventions, data errors, and wasted staff time, that never appear in a technology budget.
Waldorf Astoria Bangkok elevates luxury guest experiences with IRIS digital ordering and guest directory
Waldorf Astoria Bangkok has deployed IRIS digital ordering and a Hilton-approved guest directory across all 171 guestrooms, integrating with Oracle MICROS POS to streamline in-room dining and reduce printed materials.
UrVenue Opens Las Vegas Strip Headquarters, Strengthens Commercial Team
UrVenue moves its HQ to the Las Vegas Strip and adds four hires across client success, business development, and marketing as it expands into hotels and resorts.
How hotels win visibility, direct bookings & profitable growth in an AI-driven travel era
A best-practice guide covering SEO, generative engine optimization, paid media, and AI strategy to help hotels capture direct bookings as zero-click search and AI platforms reshape travel discovery in 2026.
Positron Access Solutions and UberData Networks Deliver Infrastructure Modernization Solution for Tribal Gaming and Hospitality
Positron and UberData Networks have launched a solution enabling tribal hotels and casinos to deploy Gigabit Ethernet, Wi-Fi 7, IPTV, and IoT services over existing coax or CAT-3 wiring, avoiding costly recabling.
Actabl’s AI Insights Cut Overtime Share of Hours by 13% Across 100-plus Hotels
Actabl's AI Insights tool reduced overtime share of hours by 13% across 100+ beta hotels since its June 2026 HITEC launch, with one property cutting overtime spend by 75% in two months.
Madrid prepares for a star-studded September as Formula 1 and Shakira draw travelers
Amadeus data shows Madrid hotel occupancy at 52% and ADR up 25% to $413 during the overlapping Spanish Grand Prix and Shakira tour week in September 2025.
The Connected Hotel: Building a Technology Stack That Can Evolve
An explainer on building adaptable hotel technology architectures, arguing that connectivity governance, API depth, and data ownership matter more than the number of integrated systems.
Extreme Heat Starts to Reshape Traveller Perceptions of Mediterranean Europe in 2026
A Perception of Climate Index analysis across Spain, Portugal, France, Italy and Greece (2023-2026) finds France showing the steepest decline, while traveller origin markets significantly affect heat sensitivity.
Mews POS now live in North America, connecting front desk and F&B on one operating system
Mews POS launches in the US and Canada, unifying property management, F&B and payments on one system after rollouts across 20+ countries in Europe and APAC.
Would You Learn Something on Vacation? Meet the Skillcation
A growing segment of travelers, 47% of surveyed Americans per IHG/Talker Research, want trips centered on learning skills like cooking, pottery, or sailing, blending personal development with destination culture.
Aromar Hotels & Restaurants Selects Cloudbeds for Next Phase of Growth and Modernization
Aromar Hotels & Restaurants, a 60-year-old family group on Spain's Costa Brava, will deploy Cloudbeds across its three properties for PMS, digital check-in, AI chatbot, and guest communications.
Lighthouse Launches Ernest Crews to Get Hotel Commercial Teams Running on AI in as Little as 30 Days
Lighthouse's Ernest Crews embed AI and tech specialists within hotel commercial teams for 30-60 days to deploy its Ernest AI teammate, addressing low adoption rates cited in its 2026 survey.
Highline Hospitality Partners Extends Analytics Platform with Otelier
Highline Hospitality Partners, with 21 hotels and $1.7B in assets under management, will use Otelier to centralize financial and operational data across its portfolio and accelerate its in-house AI development.
SOCIETIES Geneva will bring together leaders from the Swiss hospitality industry at Le Château de Bonmont on September 28, 2026
Influence Society hosts a free, invite-only half-day event for Swiss hoteliers in the Geneva area, focusing on AI, data, and digital marketing's impact on hotel visibility and guest relationships.