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Wednesday brought the Boardroom Reboot's conversation with Soneva CEO Neil Gallagher on Bare Luxury, emotional intelligence over service scripts, and expansion into Africa and ski markets following KSL Capital's 2025 stake, dormakaba's acquisition of UK-based guest experience platform Alliants to merge physical access with digital engagement, and Influence Society's breakdown of the EU AI Act Article 50 obligations now in force for hotels using AI-generated visuals, chatbots, and video. Shakira's Madrid residency pushing ADR 20%, Cloudbeds' native RMS launch, and 12 property announcements rounded out the session.
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