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Wednesday brought hospitality.today's argument that the front desk agent at check-in is the only person in the hotel who knows the gap between what AI told the guest and what they found, Simone Puorto's Humans-as-Luxury thesis opening Rome Future Week, and Charles McDiarmid of the Wickaninnish Inn on three decades of storm watching, Relais & Châteaux, and leading sustainability across 580 properties. A $90B GCC and North Africa pipeline, revenue management's 2026 maturity check, and a record nine-property day rounded out the session.
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