Artículos de Opinión
Por Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Por Sheri Rountree, Vice President of Capital Projects, Newport Hospitality Group
Por Julia Krebs, Senior Lecturer and Hospitality Consultant, Les Roches-Marbella
Por Robert O’Halloran, Professor Director, School of Hospitality Leadership, East Carolina University