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Thursday brought Accor launching ALL Concierge across 1M+ pilot conversations in 11 languages on five platforms including WhatsApp, a four-party study finding 54% of travelers use AI for trip planning while only 22% of DMOs offer AI capabilities, and a World Panel viewpoint on middle management as hospitality's most underdeveloped leadership layer. A 7% PMS API score for most vendors, Lighthouse on generic AI versus purpose-built hotel platforms, and a ten-property day from SIRO Miami to Chania rounded out the session.
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