Director of quality Sanda will collaborate with leadership teams to uphold service standards and enhance guest experiences. Lavinia will drive continuous improvement, monitor compliance with brand protocols, and analyse guest feedback. Her daily focus includes quality assessments, staff training, and implementing best practices to elevate overall satisfaction.
Schlegel joined the Millennium Minneapolis over a decade ago as a building engineer, before being promoted to his current role of director of engineering. In this position, he will develop and implement plans to keep the Sheraton Minneapolis Downtown property, equipment, and grounds in an utmost state of repair.
The St. Regis Abu Dhabi is pleased to announce Yomi Egbeleye as its new director of rooms. Egbeleye will bring his 14 years of luxury hospitality experience from the USA, Turkey, Saudi Arabia, the UAE and Nigeria, into the role.
Shangri-La Eros New Delhi proudly announces the appointment of Vikram Sood as Director of Rooms. With over 20 years of experience in hospitality, Vikram brings a strong commitment to enhancing guest experiences and improving operations.
Moxy Mumbai, Andheri West, part of Marriott Bonvoy's distinctive portfolio, is honored to announce the appointment of Mr. Nikhil Pol as the Chief Engineer.With nearly a decade of experience across several distinguished properties, Nikhil Pol brings a deep expertise in engineering and facility management that will be pivotal in driving operational excellence at Moxy Mumbai.
Eden Roc Cap Cana welcomes Sergio Rodrigo De Belder as Rooms Division Manager, a distinguished hospitality professional hailing from Málaga, Spain. A graduate of the esteemed Les Roches Hotel Management School, Sergio brings a wealth of experience cultivated at world-renowned luxury properties, including the Four Seasons Hotel Prague, One&Only Palmilla in Los Cabos, and One&Only Portonovi in Montenegro. His refined expertise in hospitality coupled with a passion for travel, nature, and gastronomy, promises to elevate the guest experience and further enhance the guest experience of Eden Roc Cap Cana.
Rafael Rodríguez Vara is a seasoned hospitality professional with a passion for creating luxurious and memorable experiences, and joins the team as Front Desk Manager. Originally from Spain, Rafael holds a Law degree and a Master's in Hospitality Management from the prestigious Les Roches Hotel Management School. His impressive career spans renowned brands such as Intercontinental and Auberge Resorts Collection, in sought-after destinations like Dubai and Los Cabos, Mexico. Rafael's dedication to luxury hospitality extends beyond traditional service; he is committed to fostering genuine connections and a sense of belonging for each guest.
John Gustafson joins Sensei Porcupine Creek as Director of Sales and Events, following 14 years at the Fairmont Chicago. An accomplished sales partner in luxury wellness, Gustafson brings his passion and background in curating experiences for groups with a skilled expertise in events. Gustafson started his career with Fairmont in 2003 and was promoted to various positions such as Director of Corporate Catering, Senior National Sales Manager, Director of Group Sales, and lastly as Director of Sales. In his early career, he explored a variety of different roles across the hospitality sector that included stints at the front desk, to concierge, reservations, call center and food and beverage, providing him with a strong foundation and understanding of the importance of collaboration across departments.
Michael Solis brings over 20 years of hospitality sales expertise to his new role. Most recently, he was the Director of Sales & Marketing at the Hyatt Rosemont. Prior to that, he served as the Area Director of Group Sales for The Royal Sonesta Hotels of Chicago, overseeing sales efforts for three downtown properties. Michael's career includes notable roles such as Director, Global Sales - Group for Wyndham Hotels and Director of Sales & Marketing at several independent and branded hotels in downtown Chicago, including The Talbott Hotel and The Silversmith Hotel.
Mesmer joins U.S. Travel to provide leadership and support to the association's signature events and member experiences. The global event production innovator comes from WorldAtWork, where she was Vice President of Events. Mesmer has deep experience in event design at multiple trade associations, including Finseca, the American Telemedicine Association and the American College of Cardiology.
With over a decade of experience in hospitality and a strong foundation in HVAC Technology from Altamaha Technical Institute, Quincy Brown entered the hospitality industry in 2006 as Chief Engineer at the Courtyard by Marriott Atlanta Six Flags in Lithia Springs, Georgia. His career has since spanned to several properties in the metro Atlanta area, including the Hyatt Place Atlanta Airport-North, Courtyard by Marriott Atlanta Windy Hill and most recently, the AC Hotel Atlanta Downtown. Committed to ongoing professional growth, Quincy holds a C.P.O Certification and an EPA 608 Universal Certification. His achievements include being named Intersafe Associate of the Year during his time at AC Hotel Atlanta Downtown.
A seasoned executive hotel professional, Mr. Carpenter brings over a decade of experience managing hotels and resorts to Three Waters Resort & Marina. In his previous role at the 4-star Ocean Key Resort & Spa in Key West, Michael-David led his team to meet all their guest satisfaction and quality assurance goals. Additionally, MD played a crucial role in the successful launch of the first franchised Kimpton in 2019, achieving the highest guest satisfaction rating across the brand. MD's expertise in guest experiences and the Florida Keys will drive the continued excellence at the premier resort destination.
JW Marriott Mumbai Juhu is delighted to announce the elevation of Abhishek Singh to the role of Director of Rooms. This appointment marks a pivotal moment in Abhishek's journey with Marriott International, where he has consistently exemplified exceptional leadership and an unwavering commitment to excellence.
OUTRIGGER Hospitality Group appointed Chrystalle Anger Area Director of Front Services at OUTRIGGER Waikiki Beach Resort & OUTRIGGER Reef Waikiki Beach Resort, effective July 23, 2024.
In her new position as Senior Catering Sales Manager, Mortakis will oversee the planning and execution of events, collaborate with the culinary team to design thoughtful menus, and build upon her client relationships.
Tariq Al-Adawi brings extensive experience from IHG, Rotana, and Accor. In this role, he will oversee all housekeeping operations, ensuring the highest standards of cleanliness and guest satisfaction. Al-Adawi's leadership will focus on implementing advanced cleaning protocols, staff training, and sustainability initiatives, all aimed at enhancing the resort's reputation for excellence and elevating the overall guest experience.
Kholoud Asha, has been appointed as cluster director of events of both Kempinski hotels. With over fifteen years' experience within the industry, Asha's journey began in Lebanon with Le Meridien, then made her move to Dubai with Atlantis before moving to Emaar Hospitality Group and then Shangri-La Dubai.
Jermaine Hall recently joined Margaritaville Lake Resort as the new director of rooms, bringing extensive experience in hospitality management and operational leadership.
Previously serving as assistant front office manager and with over 13 years of hospitality management experience in the Middle East, Salman Khan will now oversee the front office operations at the hotel.
Rising from the position of assistant maintenance manager, Dipu Pillai will now take charge of the engineering operations.