Artículos de Opinión
Por Adam Frost, Director of Programme Luxury Hospitality Management, Regent's University London
Por Gary Young, Regional Director of Hospitality Sales, EMEA, Matrix
Por Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Por Dr. Tong Yin, Founder and doctoral researcher, InsightBridge Global LLC
Por Sonya Taylor, Director of Operations and Marketing, Cogwheel Marketing & Analytics