No Toilet Paper - Is Customer Service Getting Worse?

Endeavor Hospitality Group, a New York-based hotel management company, today announced plans to open the Marriott Courtyard New York Midtown West, in the heart of Manhattan's trending Hudson Yards District. The 399-room, 28-floor hotel is slated to

Friday, 11 January
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West Hollywood EDITION Announces Spring Opening Date

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No Toilet Paper - Is Customer Service Getting Worse? | By Shep Hyken

No Toilet Paper - Is Customer Service Getting Worse? | By Shep Hyken

Some people claim that customer service is getting worse. I disagree. Customers are getting smarter and expecting more.

Opinion

Endeavor Hospitality Group to Open 399-Room Marriott Courtyard New York Midtown West

Pipeline

Endeavor Hospitality Group to Open 399-Room Marriott Courtyard New York Midtown West

Mid-Market Neighborhood Welcomes BEI San Francisco This Spring

Pipeline

Mid-Market Neighborhood Welcomes BEI San Francisco This Spring

Wyndham Grand debuts in downtown Yangon

Now Open

Wyndham Grand debuts in downtown Yangon

Wyndham Casablanca Jakarta opens in Indonesia

Now Open

Wyndham Casablanca Jakarta opens in Indonesia

Adam Marquis
promoted President at Pacifica Hotels in Santa Barbara, CA, United States

Appointment

Adam Marquis has been promoted President at Pacifica Hotels

David MacLean
appointed DOSM at Hyatt Regency Maui Resort and Spa, HI, United States

Appointment

David MacLean has been appointed as Director of Sales and Marketing at Hyatt Regency Maui Resort and Spa

HITEC Europe 2019
10-11 April, 2019
Convention Centre of Palma
Palma, Spain

Partner Event · Event Website

HITEC Europe 2019

Tim Loughman
appointed East Coast Area VP of Resort Operations at Hilton Grand Vacations in Orlando, FL, United States

Appointment

Tim Loughman has been appointed as East Coast Area Vice President of Resort Operations at Hilton Grand Vacations

David Ahern
appointed GM at Timber Cove Resort in Jenner, CA, United States

Appointment

David Ahern has been appointed as General Manager at Timber Cove Resort

Maine Colonial Inn joins the By Magnuson Worldwide Collection

Press Release

Maine Colonial Inn joins the By Magnuson Worldwide Collection

Inn-charge: Premier Inn Trials UK's First Battery-powered Hotel

Press Release

Inn-charge: Premier Inn Trials UK's First Battery-powered Hotel

Best Western Hotels & Resorts Continues Award-winning "Today's Best Western" Campaign In 2019 With Focus On Personal Stories

Press Release

Best Western Hotels & Resorts Continues Award-winning "Today's Best Western" Campaign In 2019 With Focus On Personal Stories

What's So Innovative About Europe?

Press Release

What's So Innovative About Europe?

America's Hoteliers Highlight Government Shutdown's Effects on Industry

Press Release

America's Hoteliers Highlight Government Shutdown's Effects on Industry

Japan's New 'Sayonara' Tax on Travelers Is Here

Editorial

Japan's New 'Sayonara' Tax on Travelers Is Here

Millennials Choose Hotels Based On Tech, Social Media

Editorial

Millennials Choose Hotels Based On Tech, Social Media

Opinion Articles (1)

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Hotel Announcements (5)

Appointments (5)

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