Robert J. KwortnikRobert J. Kwortnik has been appointed the academic director of the Cornell Center for Hospitality Research (CHR) at the Cornell School of Hotel Administration, as announced by Steven Carvell, associate dean for academic affairs. With a three-year term as CHR academic director that begins on July 1, 2012, Kwortnik, an associate professor of services marketing at the School of Hotel Administration, succeeds Rohit Verma, professor of service operations management, who has led the CHR for the past three years. A graduate of Temple University, Kwortnik also holds a Ph.D. from that institution, and was previously a travel industry consultant and marketer. A recognized expert on the leisure cruise industry, he has had considerable industry involvement, including developing sales and marketing training programs for Marriott International, the American Automobile Association, the National Tour Association, and the Cruise Lines International Association.
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