Gloria Lu Lu has a long history with Hyatt, which spans 14 years in various roles in the companys North America and Taiwan properties. Most recently, Lu was the Associate Director of Sales of Hyatt Regency Grand Cypress in Orlando, Florida, a title she held since 2010. In this role Lus team earned Hyatts 2011 Sales Team of the Year honor. Prior to Lus position in Orlando, she was a sales manager for Hyatt Regency Jacksonville, in Jacksonville, Florida from 2005-2010. Lu graduated from the Cesar Ritz Colleges Switzerland with a Masters Degree in Hospitality Management in 1999, and earned her Bachelors Degree in International Relations in 1996 from National Cheng Chi University, Taiwan, Taipei. Lu was a Corporate Management Trainee at Hyatt Regency DFW in Dallas, TX and is fluent in Chinese and English.