Appointed Area Vice President and General Manger
At Hyatt Regency Century Plaza in Los Angeles - CA, USA
ost recently, Santiago was Vice President of Food and Beverage –Americas operations for
Hyatt Hotels & Resorts, where she was responsible for the overall success of food and
beverage operations at Hyatt Hotels and Resorts in the U.S., Canada, the Caribbean, Latin
and South America. Last year, Santiago led Hyatt’s launch of its global Food. Thoughtfully
Sourced. Carefully Served philosophy that was heralded as, “industry leading,” and later the
same year, launched Hyatt’s, For Kids, By Kids, and Alice Waters menus which offer fun,
fresh, flavorful and interactive food choices for youth aged guests. These food philosophies
helped drive Hyatt’s goal to be the most preferred hotel brand, and were acknowledged by
The Today Show, The New York Times, Wall Street Journal, USA Today among other national
and trade organizations. Also last year, Santiago and team along with Hyatt’s partner, Folio
Fine Wine Partners, a Michael Mondavi company, developed and debuted a Pinot Noir varietal
for Hyatt’s Canvas wine collection.
Santiago began her career at the Grand Hyatt Tampa Bay and worked her way through an
ascending series of food and beverage positions at the Hyatt Orlando Airport, before being
promoted to Assistant Food and Beverage Director for Grand Hyatt New York. In 2000,
Santiago moved to Hyatt Newport Beach as Food and Beverage Director and was promoted in
the same role to Hyatt Regency Phoenix and Hyatt Regency Lake Tahoe. Santiago later
moved to Chicago as Director of Food and Beverage for Hyatt Hotels Corporation, and in
2006 was appointed General Manager for Hyatt Key West. In 2008, Santiago moved to Hyatt
Regency Aruba Resort and Casino as General Manager, where she was recognized as Hyatt’s
General Manager of the Year.
Santiago is a Board of Directors member of the American Hotel & Lodging Association’s
Women in Lodging Council, as well as a member of its Food and Beverage Committee.
Santiago was also appointed by the Mayor of Chicago to sit on the Board of Directors for City
Colleges. In 2010, Santiago was named one of the Top Five Latino Executives of the Year by
Latina Style Magazine.
Santiago, a native of Miami, Florida, attended Florida International University where she
studied Elementary Physical Education. In her spare time, Santiago enjoys the outdoors
including a day at the beach, golfing and tennis.