Philippos Zambelis Right after his successful and long-term career as Front Office Manager at The Romanos, A Luxury Collection Resort Messinia, Philippos Zambelis is now assuming the position of Hotel Manager at these three top notch city hotels. One of his greatest assets is that he gives his team all the room to develop their own initiatives and family bonds with the guests. Two main reasons differentiate Philippos as a professional and creator in the hospitality industry: Initially for his charming persistence in the importance of the team work, where we are all interdependent, having a common goal while each one of us is recognized and treated as a separate special individuality. And Philippos applies the same personalized management for the staff as that applied for each different guest portrait. Secondly, Philippos stands out for his ability to lead through influence rather than power, explaining methodically the why of the situations, a fact that makes the staff look at him more as a friend and teacher than as a distant leader. Besides leaders need to be teachers as the Harvard management style determines, and Philippos implements it impeccably. What is more, Philippos is distinguishable for his consistency, professionalism, big think approach and think out-of-the-box perspective that when applied in reframing guests’ problems and implicit and explicit needs and, by extension, revealing innovative personalized solutions, make business excellence. His experience traverses many managerial positions within the hospitality behemoth of Starwood Hotels & Resorts Worldwide while he currently succeeds in driving evolution in the ambitions of Semiramis, Kefalari Suites and TWENTY ONE of the Hotel Group YES!Hotels and developing brand objectives. Resourcefulness is the absolute characteristic that applies to him; he has a remarkable prowess of providing smart and fast solutions to any problems generated. His inspiring leadership is the epitome of how we can face in an innovative way the unprecedented challenges of our market. At the same time he is himself the best example showcasing what it means to personalize the hospitality experience for every guest, individually reposition and redesign customer service values, and offer them transformational experiences. Being many a times present at the reception and the areas where both guests and staff are, he imparts his managerial philosophy as well as the brand orientation and values to the hotel staff in the most illustrative and practical ways. Last but not least, it is noteworthy that despite his extended duties and demanding schedule, he finds always time to come and meet the staff and congratulate and reward their effort and great job performance.