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John Ragsdale Hendrie

Customer Experience Facilitator at Hospitality Performance

John Hendrie believes that Retail success comes from proper management of and commitment to the Customer Experience. He helps to guide his clients through that challenging Customer dynamic, looking at Branding and Marketing strategies, which match their market expectations, providing Training and Development programs to emphasize the behavioral and the mechanics of service execution, and designing assessment vehicles to evaluate the efforts and results. Remarkable performance is sustainable!

Articles by John Ragsdale Hendrie (83)

What a Golden Opportunity for Hospitality!

https://www.cheatsheet.com/money-career/best-cities-america-job-florida.html/10/No doubt, the brunt of this reality is the full service sector, but, still, what a blessing and responsibility for hospitality in Maryland and other states. Manufacturing and related industry have ...

AirBnB Could Change The World

Let's look at a few factors which might impact this dynamic. Firstly, their constituents, both Hosts and Guests. Opening up your home and/or your other abodes takes some courage, whereas a Guest is taking some chances, too. But, what brings them together is a feeling of adventure ...

Those Airline Baggage Charges Will Kill You!

The airline industry runs on high points and low. Even on a current ascension from a nadir, we, the traveling public, are dispatched into the air, grumbling about the experience. The whole affair is disheartening and tiresome, but air travel is the quickest way to get to our ...

Kempinski Hotels Dare to do Things Differently

Kempinski Hotels has a terrific reputation for extraordinary service and delivery in the world of five star properties. They also do some things differently, and the Brand has proven successful and resistant to some of the economic turmoil the rest of the market has experienced. ...