Author
Author

John Ragsdale Hendrie

Customer Experience Facilitator at Hospitality Performance

Hospitality Performance, Inc.John Hendrie believes that Retail success comes from proper management of and commitment to the Customer Experience. He helps to guide his clients through that challenging Customer dynamic, looking at Branding and Marketing strategies, which match their market expectations, providing Training and Development programs to emphasize the behavioral and the mechanics of service execution, and designing assessment vehicles to evaluate the efforts and results. Remarkable performance is sustainable!
Insights by John Ragsdale Hendrie (40)

AirBnB Could Change The World

Sometimes you can have a great notion, which will go nowhere due to a variety of constraints. Other times it is a "no brainer". AirBnB is already changing the face of lodging and the Visitor Experience.

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