Author
Author Bio

Benoit Gateau-Cumin

Chief Recruiting Officer at The Boutique Search Firm

Born and raised in France, Benoit managed to scoop up a French law degree prior to studying Hotel Administration at Cornell University. Upon graduation in 1975, he engaged in an eleven-year hotel management career that took him to Chicago, New York, Washington DC, San Diego, Istanbul, Jamaica and Hawaii. He held positions with Omni, Hyatt, Hilton International, ITT Sheraton and Méridien, as well as Honolulu’s unique Halekulani, consistently rated as one of the world’s best. Benoit was bit by the “headhunting” bug in 1986, and has not relented yet. He founded The Boutique Search Firm in February 1992. His motto: small is beautiful. Benoit loves to mountain bike, take long walks with his wife Susana and their two dogs, and tinker with his budding collection of classic English sports cars.

Articles by Benoit Gateau-Cumin (36)

Open Letter To Homeaway

Your concept of hotel-replacement product is a great idea. It seems that, most of the time, it works. If I were to read all the gushing reviews from past guests, I would altogether stop staying in hotels.BUT, after 4 experiences with your concept (Southern France, Paris, Hawaii ...

The House Of No VS. The House Of Yes

A few days later we are at another Leading Hotel of The World, this one in the heart of Waikiki. When I call to reserve a table for lunch, as I am asked to spell my name, I am interrupted at the fifth letter and asked: "You do not mean as Mister Benoit Gateau-Cumin? I will make ...

Take My Towels, Please!

Would you not think that, when I pay $900 a night for my room (or even $400 or $200) I can use all the linen made available to me? It is paid for, has been budgeted for and is part of the hotel's cost-per-occupied-room.If you want to conserve energy on laundry, fine tune your ...

Scent Of A Lobby

The chic hotel has a totally different approach and goal: it wants to seduce you, to relax you, to make you happy, maybe giddy, to make you feel plush. You feel like inhaling deeply so as to keep that final delightful breath of posh air. Fragrant lobbies did not start at the ...

I Love The Plum Guide Of London

I have been a fan of Airbnb, Home Away and VRBO. They have a great concept, great software and, for the most part, are customer friendly. One thing they usually fail to do, however, is make the tourist feel "safe" and "comfortable". What I mean by safe is not the difference ...

Walk, Do Not Drag!

Whether it is the airline or our hospitality industry, do we have the right to overbook? And what consequences might we be running into?How about using the laws of supply and demand to the benefit of our guests: we lower our prices when we have empty rooms and "jack them up" ...

How To Blow A Soft Bubble Without Even Trying

From a deep, long lasting recession, the hospitality industry jumped overnight, (about three years ago) into a period of enthusiastic and unbridled growth. Airports and industrial suburbs, where most of the "traveling salesman" types continue to stay, no longer appeal to the ...

Interviewing: Using All Seven Senses

It has been my job, over several years (and then some) to interview candidates and, better yet, coach them on the interviewing process.There are Six Senses to life, but Seven Senses to interviewing.SIGHTWhat will you be seeing during your interview, and what will the interviewer ...

Happy Holidays to all!

Nothing has changed more over the past 25 years or so than the once indestructible custom of Holiday Wishes.I remember the days when advertising agencies would go all out to prepare spectacular, multi-page cards for luxury and not-so-luxury hotels. They were often a collaborative ...

An Innkeeper In The White House

To be for or against Donald Trump is now irrelevant: in January 2017, he will officially become our President and Commander in Chief.We may or may not like any of his policies, and have issues with his character.One thing remains: he is a Hotelman, an Innkeeper, and will have ...