Author
Author Bio

Conor Kenny

Teacher, Trainer, Writer. Founder of conorkenny.com

Conor Kenny is the principal of Conor Kenny & Associates, Ireland’s leading independent training, learning and professional development company for the hospitality and service sector. He is the author of 3 books; ‘It’s Who I Am’ ‘Dancing at the Fountain’ Sales Tales’
Articles by Conor Kenny (42)

'Oh Pray! Bless Us With More Sales'

I used this title once and my Dad, a devout Catholic, said "It's blasphemous" (but he liked it). After all, sales are the ultimate fuel (and challenge) for every business and when the curtain goes down on another day, the clock starts all over again tomorrow.Great sales are ...

How To Get More Power From Your People

CultureCulture comes from the top. Culture begins with values. Staff, good and not so good, will quickly 'follow the leader' and the culture you create becomes the norm.Yes, there are intensely emotional values that can outperform any standard values or even standard operating ...

The Psychology of Service

Recently I gave a Workshop in Southern Ireland. One of the participants was a military man. He is a gentleman, and a gentleman of few words but his words are very wise. Bobby was listening to a debate on 'service' He listened intently and he observed. The debate ebbed and flowed ...

Communication: Cut The Bull

Every year, I've been to conferences, workshops and lectures that sometimes left me feeling more confused about the subject. I'm talking marketing, sales, brands and service. Simple definitions are often replaced by complex explanations and, in my view, the trick is to make ...

Selling: The 3 Aspects of Price

"We lost it on price" said Mr. Average Sales 'Professional'"Too dear" claimed Mz. Average Sales Executive."They didn't have the budget" huffed the Sales Rep."Complex but, in the end, we lost on price" explained Mr. Sales Director"They loved it but just felt we were bad value" ...

Motivating People

Jeff Kinney, Diary of a Wimpy KidEqualityNobody wants to be inferior and nobody wants to feel subservient. Equality matters. Equality does not mean the same salary, status or title, it goes deeper than that. Equality means respect and that includes the most powerful thing we ...