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Ian Millar

Professor at Ecole hôtelière de Lausanne

Ian Millar Yearbook

Ian Millar’s double expertise in the areas of hospitality and information technology sets him at the forefront of new developments in the international hospitality industry. In addition to his BA Honours degree in International Hospitality Management from the University of Brighton, UK, he is a certified computer technician (Comptia A+) and holder of the Microsoft office specialist qualification MOUS. He is also a Certified Hospitality Technology Professional – the first European to receive this qualification for hospitality professionals, which is awarded by HFTP (Hospitality Financial and Technical Professionals), a reputed international association which serves over 4,800 members across the world. More...

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Insights by Ian Millar (31)

SHIFT + DEL! Do we need a massive reset?

Without oversimplifying this, I get the students question (point of view), And moving forward; they will not want to have to implement or use overly complex and multiple systems because they have never had too.

Accor challenges EHL students on the shifting digital landscape in hotels

As a part of the ongoing partnership between the Accor Hospitality Hotel Group and Ecole hôtelière de Lausanne, a challenge was given to the BOSC6 students on the "Hospitality Technology Strategy" elective course.

The Non-Human Touch | YHS 2021

The panel features the following panelists: Carlos Moreira, Monika Nerger, Chi Chan and Kris Singleton. Ian Millar will be the moderator.In today’s world, Big Data reigns supreme. Together with artificial intelligence (AI), it has done much to shape the digital landscape of the present.

Are robots coming to a hotel near you?

Robots No!, No!, No! so no R2D2 coming soon in a hotel. But automation yes as a first step. Hospitality is ripe for RPA and many benefits can be taken from that. Maybe one day physical robots will in hotels but positioning this as a labour cost reduction option and really seeing this wrongly.

Hotel Technology During Crises, Does it innovate?

The ultimate crystal ball question! A we have seen the industry has reacted quickly to the contact less situation, from QR codes to mobile. And as we are seeing a good progress in the vaccination situation in a lot of countries some sort of “normal” is starting to make sense.
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