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Author

Ian Millar

Professor at Ecole hôtelière de Lausanne

Ian Millar Yearbook

Ian Millar’s double expertise in the areas of hospitality and information technology sets him at the forefront of new developments in the international hospitality industry. In addition to his BA Honours degree in International Hospitality Management from the University of Brighton, UK, he is a certified computer technician (Comptia A+) and holder of the Microsoft office specialist qualification MOUS. He is also a Certified Hospitality Technology Professional – the first European to receive this qualification for hospitality professionals, which is awarded by HFTP (Hospitality Financial and Technical Professionals), a reputed international association which serves over 4,800 members across the world. More...

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Insights by Ian Millar (26)

Will Augmented Reality Enhance The Hotel Stay Of The Future?

AR is present in different areas of our life today, even on its most trivial aspects: think about the explosion of Pokémon Go, a game with over 60M active users every month. Some hotels have ridden this "gamification" wave, transforming into "Pokétel.
Expert View 8 Dec 2020

HFTP Europe Hangout: Technology and Tea

Part of HFTP's Cyber HITEC, this tea time meet-up offers a Euro-focused discussion for tech professionals, but offers items of commercial interest to all hospitality professionals from across the globe.
Video23 Nov 2020

Is 'data scientist' the next hot position in hotels/hospitality?

In short, yes, but the problem hotels will have is the quality of the data and getting it into a repository in a meaningful, normalized, standardized way. Many legacy hotel systems are hell-bent on not allowing hotel staff to get at their own data, at least not at a reasonable cost.
Expert View30 Sep 2020

Lessons from COVID-19: teaching hospitality during a pandemic

We spoke to Ian Millar, who teaches at the prestigious Ecole Hôtelière de Lausanne as a Senior Lecturer in Hospitality Technology and manager of the Institute of Business Creativity (IBC). Ian specializes in hospitality technology and is expertly placed to engage with students about new developments and where the industry will develop.
External11 Sep 2020

Thoughts and recommendations for CYBER HITEC!

My top 5: 1). Session specific: As these will be online, make the sessions very specific. So not “what will be the future of hotel wireless infrastructure” but “what will WIFI 6 mean for your hotel guests and the three things you need to know”.
Expert View10 Aug 2020
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