Author

Ian Millar

Professor at Ecole hôtelière de Lausanne

Ian Millar’s double expertise in the areas of hospitality and information technology sets him at the forefront of new developments in the international hospitality industry. In addition to his BA Honours degree in International Hospitality Management from the University of Brighton, UK, he is a certified computer technician (Comptia A+) and holder of the Microsoft office specialist qualification MOUS. He is also a Certified Hospitality Technology Professional – the first European to receive this qualification for hospitality professionals, which is awarded by HFTP (Hospitality Financial and Technical Professionals), a reputed international association which serves over 4,800 members across the world. More...

More about Ian Millar

Artificial Intelligence… Where could and should AI be adopted in our industry?

Artificial intelligence is rapidly moving from the laboratory and into business and consumer applications. The result is a fundamental shift in how software is built, and what it's capable of doing. And while we're still a way off from the artificial general intelligence portrayed in the movies, artificial narrow intelligence is a reality that's already powering some of the most successful technology businesses today, including Amazon, Facebook, Google and Apple.

Viewpoint15 experts shared their view

The Death of Yesterday’s PMS: Embracing the New Normal

The PMS' role as the center of a hotel's technology ecosystem is coming to an end. Crucial guest data sits locked up in today's disconnected data silos, making it very difficult for hotels/brands to optimize and bank in on the 'digital guest journey'.

Viewpoint26 experts shared their view

The future face of the hotel industry

Facial recognition is the technological trend of the moment, spreading globally and into the roots of a multitude of industries. This expansion has been driven by a need for increased security and monitoring of public spaces by governments, and its success has undoubtedly highlighted its potential for global businesses.

My approach to revolutionizing the hospitality industry

Maintaining a high level of innovation is crucial for the well-being of the entire HoReCa sector, writes Ian Millar of the Ecole hôtelière de Lausanne. One way to foster this innovation is through mentorships, he explains: By providing our professional expertise to young innovators, we can help them become competitive – and this ultimately enables them to contribute to the future of all of us in the industry.