Ian Millar

Professor at Ecole hôtelière de Lausanne

Ian Millar Yearbook

Ian Millar is a Senior Lecturer in the Entrepreneurship and Innovation department at EHL working on the Student Business Projects and delivering hospitality technology courses. His double expertise in the areas of hospitality and information technology sets him at the forefront of new developments in the international hospitality industry. He is Certified Hospitality Technology Professional and a frequent presenter at international IT conferences as well as the author of numerous hospitality technology articles. Ian serves as an advisor to various hospitality technology companies and was a Member of the Hotel Industry Expert Panel for the Singapore Tourism Board advising hotels in the region on best practice technology usage. He is also a mentor for the Metro Accelerator program, advising various hospitality technology start-up companies. He is currently on the HITEC Amsterdam advisory council, organizing Europe’s largest hospitality technology conference.

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Insights by Ian Millar (37)

Embedding a culture of innovation and transformation

Innovation and digital transformation today go hand in hand in hospitality. We want and need to as an industry move forward and have a more digital “Mindset”. For me its more about the people than the technology.

How Artificial Intelligence (AI) Can Solve Major Deficiencies in Hospitality

AI does and will have a place in hospitality. For far too long we have relied on old fashioned manual processes and adore spending hours in Excel sheets and copy paste information.

HNtv INSIDERS: European hotel tech perspectives

A conversation between Ian Millar (Senior Lecturer at EHL) and Andrew Evers (Group IT Manager at Red Carnation Hotels). In this unscripted chat between friends, Ian and Andrew discuss a variety of guest-facing tech-related topics in a new COVID-conscious world.

The contactless guest journey is here to stay, or is it?

Interesting question. As we observed hospitality had to do a lot of “knee jerk” reactions to COVID in order to function. Now that we are learning to live with it and reaching for some kind of normality the question is what will remain from the COVID times.

Where does the PMS sit in the new technology stack?

The PMS is now just “another” system used by the hotel, just like a POS or CRM or SPA system. The growth of Open API service oriented middleware is the way forward. Layering on top of this customer data platforms is truly the way to go forward and will give many returns to the hotels that can adopt this.
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