Author
Author

Ian Millar

Professor at Ecole hôtelière de Lausanne

Ian Millar Yearbook

Ian Millar’s double expertise in the areas of hospitality and information technology sets him at the forefront of new developments in the international hospitality industry. In addition to his BA Honours degree in International Hospitality Management from the University of Brighton, UK, he is a certified computer technician (Comptia A+) and holder of the Microsoft office specialist qualification MOUS. He is also a Certified Hospitality Technology Professional – the first European to receive this qualification for hospitality professionals, which is awarded by HFTP (Hospitality Financial and Technical Professionals), a reputed international association which serves over 4,800 members across the world. More...

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Insights by Ian Millar (19)

Are there any quick-fix IT solutions for hotels in the post-COVID new normal?

I believe there are three immediate action steps hoteliers, especially independents, can implement in a relatively fast and inexpensive fashion: 1. Develop a “Here is how we make your stay with us safer than ever” program with sanitation and safety protocols at the property, including: Infrared fever detection for each guest arrival (devices on Amazon start at $299)Contactless guest servicing technology applications such as mobile-check-in and virtual concierge as well as mobile assistants in the guest rooms, etc.
Expert View19 May

The Future Of IoT Is At The Edge

One of the most prevalent trends in almost every industry is the internet of things or otherwise known as IoT. What a few years ago seemed futuristic; it is now becoming a reality. The Internet of Things (IoT) refers to the inclusion of connectivity in everyday devices that do not usually count with those capabilities; it allows us to turn appliances "smart" by enabling them to receive, send data and communicate with each other.
Opinion27 February

Should hoteliers develop in-house or outsource IT applications and solutions?

I am a firm believer that hoteliers should stay focused on their core competencies to prosper in today's complex, hyper-dynamic environment. Unfortunately, technology is not and has never been one of hotelier's core competencies.
Expert View 3 Dec 2019

Why are there so many hospitality technology vendors in our industry? (Part II)

1) No the one stop shop is not already here. Some vendors do cover multiple products but there is no all in one. 2) The biggest barriers for vendors has been geographical presence and legal / compliance per country, language and support.
Expert View14 Oct 2019

Is our industry lagging behind due to a lack of proper education?

Education always helps, but I think the problem lies a little deeper. Lack of imagination. Hotels are brick and mortar businesses that deal with people. Technology isn't exactly on the top of the list when it comes to making a great hotel and guest experience.
Expert View18 Jul 2019
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