Author
Author Bio

Steve DiGioia

A customer service trainer, coach, author and speaker, Steve uses his 20+ years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers' desire.

Author of "Earn More Tips On Your Very Next Shift...Even If You're a Bad Waiter" and named an "ICMI Top 50 Customer Service Thought Leader" and a "Top Customer Service Influencer" by CCW Digital, Steve continues his original customer service, leadership and management-based writings on his popular blog.

Articles by Steve DiGioia (27)

5 Questions That Prove How Ethical You Really Are

Look, look, there he is. Yeah, I see 'em. Come on, let's go - we gotta head him off before he gets back into his office. I'm gonna get him first...not before me!As you walk the halls of your business the employees make obvious efforts to greet you and do their best to become ...

Why The World is NOT Full of Guys

Over the course of my training career I have constantly said "words have meaning". We must speak with clear intent, understanding that our words bring life to all situations. Click To TweetWith a few sincerely-meant words we can easily take a dissatisfied customer and turn them ...

The 6 C's of Leadership 2017

Frankly, there is no "secret", only a series of skills needed that will separate you from most would-be leaders who are nothing more than just "managers".Here Are The 6 C's of Leadership 2017How many do you possess?Study them, learn from them and put them into practice. Imagine ...

What's The Proper Amount to Tip a Waiter?

American diners are a fickle bunch. We love going out to eat but when the check comes we don't know what to do. How much should we tip? Is it 15%, 18%, 20% or more?It's gotten so bad that many restaurant chains now place a "tip guide" on the bottom of their checks that list ...

What's Your Idea of Perfect Service?

Once we believe we have little to learn about the needs of our customer we no longer deserve their business - and shouldn't expect it.Why should someone do business with you?Is it because you are in their neighborhood? Not good enough...Is it because you keep up with the latest ...

The Greatest Show on Earth is Still a Memory Maker

After 146 years, the show that has created memories for countless children of all ages will finally come to a close. Ringling Bros. and Barnum & Bailey Circus, citing a "variety of factors" will end its spectacular traveling road show in May of this year.The company started ...