Author
Author Bio

Jana Love

President/CEO at ProSolutions

After a successful career in Sales and Marketing with Marriott International, Jana Love, co-author of the ProLearning Blog, founded ProShop Evaluation Services, Inc. in 1989. At that time, the company's primary focus was mystery shopping of Sales/Catering and Reservations Departments. In 2002, she rebranded and refocused her company, becoming ProSolutions, LLC, and expanded the company's services and models to include a wide variety of consulting, training solutions, pricing research, and performance improvement options. Jana's passion behind the company's tag line, "The Total Customer Experience Company" is truly what drives the business culture. As the President and CEO, she leads her team in all efforts, which includes offering customized solutions to all of their customers. Jana can be contacted at jana@prosolutions.net or 877-274-3971.

Articles by Jana Love (21)

The 2017 Insight of Kindergarteners: Customer Service

This will be our 4th year in a row providing you with some darling holiday enjoyment during this wonderful time of the year. Is there anything sweeter than the innocence of a child's view on how the world runs? Their perspective and beliefs on subjects like customer service ...

Do This, Not That: Optimistic Attitude

In the service industry, it is your job to positively respond to each guest request with genuine care and concern. Your guests want to feel their requests are being heard, and they want to feel that what they say really matters. There are many ways to build rapport with your ...

Do This, Not That: Thank The Customer First

This is a training must! It has become a bad habit that just needs proper focus and attention. We often talk about the importance of being customer focused, and with that comes the responsibility of understanding what that looks like in action. Teach your employees all the appropriate ...

12 Rules of Being a Successful Manager

There is so much to learn from those who have proven themselves to be great in their field. So, who better to learn from than the great hotelier himself, Bill Marriott. I have enormous respect for this man and the empire that his family built beginning in 1927 with a nine-stool ...

Would You Buy From You?

I challenge all of you sales people out there to answer one question ~ honestly. Would you buy from you? Consider all you bring to your sales table, your approach, the words you choose, your voice, your appearance, and mannerisms. Would you get the attention of the perspective ...

Say This, Not That ~ It's Your Job

When you go to the grocery store, you are not just doing business with the produce department, but the entire store. As a consumer, if I want to know where capers are in the store, I am going to look for the first employee I see and ask for the location of the capers. My expectation ...