Author Bio

Todd M. Noftall


Todd has a true passion for the hospitality industry and all things relating to hotels. He believes that providing guests with the best service they can deliver, to create the memorable experiences that they want, is one of the most important things a hotel can do.

Articles by Todd M. Noftall (5)

Convenience does not equal service

Innovative tools like Mobile Key and Mobile Check-in have revolutionized the industry and have given our guests a sense of freedom and flexibility unlike any other innovation. Self check-in kiosks provide our guests with a far more streamlined check-in experience than any person ...

Connecting with guests - Don't miss that opportunity!

At every point of contact and with every interaction with your guests, you have the opportunity to impact their stay. Now whether or not that impact is positive or negative, completely depends upon the importance and value that you place on each of those opportunities.Providing ...