Jos Schaap


Jos SchaapJos is a well-known hospitality software executive and entrepreneur, with over 30 years of experience in hospitality and software. He is CEO at ROOMDEX , which he co-founded early 2020 to bring automation around room upgrade & upsell revenue optimization (high margin revenue) as well as forecasting to hotel operations. Prior to ROOMDEX he founded StayNTouch Mobile PMS. StayNTouch became one of the new leading PMS providers and was successfully sold to Shiji Group in 2018. Prior to StayNTouch, Jos spent 17 years at MICROS Systems Inc. (Now Oracle Hospitality), most of it, as Senior Vice President in Global Product Development and Strategy for the Hotel and eCommerce Divisions.
Insights by Jos Schaap (87)

Solving Labor Shortage Through Technology

I believe there is a 2 part solution here, one that cost money and one that saves money, putting them together will overall increase margin and service effectiveness. The first one is increase wages to make the hotel industry more competitive in the labor market.

How Hotels Can Increase Share Of Wallet With Incremental Offers

In simple terms, share of wallet (SOW) is the percentage of a customer’s total spending that is captured by a business. For hoteliers, once a guest has made a booking, the ultimate goal is to maximize the revenues that the guest generates for each stay.

The Importance Of Cadence & Relevance In Hotel Email Marketing

For hoteliers, email marketing is a powerful medium to communicate with customers, nurture future guests and keep them interested in their property. Not only is email marketing cost-effective but it also provides one of the best ways to generate revenue by extending offers to customers such as upgrades, cross-sells, and experiences.

The Unforeseen Pandemic Outcome: Normalization of the Digital Nomad Lifestyle

In the past 12 months, millions globally have been forced to work from home due to domestic lockdowns and restrictions. Now, after a year of remote work, and as many worldwide are vaccinated in increasing numbers, organizations are getting serious about what a return to the office will look like.

Focus On Productivity: How COVID taught us to do more with less resources...

I think one of the first things hotels need to do, especially those that are on older "closed systems" is to convert their core technology stack to the cloud. Why? Simple, once they do, they have a whole set of new services they can subscribe to that can help with automation, make things more efficient.
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