Author
Author

David Sjolander

COO at Hotel Technology Next Generation (HTNG)

David Sjolander

As Chief Operating Officer oh HTNG, David Sjolander is responsible for driving the operational execution of HTNG’s mission. David is a lifelong hotelier with deep background in hotel technology, distribution and operations. He has held senior executive positions with several industry suppliers, such as Pegasus, TravelClick and Fidelio, as well as leading hotel chains Carlson Hospitality and Hyatt. David holds a bachelor’s degree in Hotel and Restaurant Management from the University of Denver and a MBA from Golden Gate University in San Francisco. He also serves on the Executive Advisory Board of the Fritz Knobel School of Hospitality Management at the University of Denver.

Insights by David Sjolander (5)

Should hoteliers develop in-house or outsource IT applications and solutions?

I am a firm believer that hoteliers should stay focused on their core competencies to prosper in today's complex, hyper-dynamic environment. Unfortunately, technology is not and has never been one of hotelier's core competencies.

My biggest frustration with hotel-tech when booking or staying at a hotel!

I have two big frustrations: 1) In the Booking Phase: dealing with mobile-last Hotel websites that take forever to download on mobile devices. Wake up, hoteliers, visitors to your websites quit if your website pages and booking screens are not downloading within 2.

My biggest frustration with Tech in hotels - Thoughts from David Sjolander, COO at HTNG

My biggest frustration with Tech in hotels - Thoughts from David Sjolander, COO at HTNGParticipate in the HospitalityNet Technology Sentiment Survey!https://www.hospitalitynet.org/sentimentsurvey https://www.

The Death of Yesterday’s PMS: Embracing the New Normal

Does anyone remember the NCR 4200. Used as the front desk and night audit posting machine? That dinosaur was replaced by what we thoughtlessly named the “PMS” (which would have been better named 'PMIS” for “information system.

As the bartender buzzed and whirred, the martini was shaken, not stirred

Robots taking over certain roles in the hospitality industry is not a question of “if”, writes David Sjolander of HTNG, but of “how” and “when”. But they will interfere with the human interaction we foster with guests, many hoteliers argue.
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