Author
Author Bio

Dean Minett

Director and Founder of Minett Consulting

raduating first from William Angliss Institute in 1982, Dean took on his first General Management role at the age of 22. Since then, he has worked in, managed or consulted to hotels, motels, resorts, restaurants and casinos across Australia and Asia.

Articles by Dean Minett (39)

Are Hotel Front Desks a Thing of the Past?

Similar thinking has found its way into business and technology. The Economist ran a piece in 2014 called "De-Cluttering the Company" in which the costly entrapments of bureaucracy are discussed. Eliminating clutter is also a hallmark of commercial technology. Disk drives and ...

Are Hotels Finished with Just Being Hotels?

There are many high-profile examples. Content delivery specialists like Netflix and Audible have stormed the gates of original production. Uber and Amazon now deliver food to your door. AirBnb is becoming an OTA unto itself, with curated experiences and restaurant bookings already ...

When Does a Hotel Operator Actually Add Value?

There are plenty of industries that appear to be slowing down in the world today. Hospitality is not one of them. According to last year's global travel report by the research firm Deloitte, global bookings surpassed AUD $2.1 trillion in 2017, with continued growth projected ...

Why Hotel Managers Need to Focus More On Who They Hire

One of the biggest Ted Talks on hiring and recruitment is by a woman named Regina Hartley. It's called "Why the best hire might not have the perfect resume", and the message is simple: Managers are conditioned to believe that whoever looks best on paper will turn out to be the ...

How to Make Hotels More Human

Isn't it strange that technology designed to bring people together could have the opposite effect? As smartphones and tablets have become more engrained in daily life, prospects for real human interaction feel strangely diminished. Why strike up a conversation - or look out ...

Redefining Luxury: The Next Big Disruption in Hotels?

In the hotel industry, Ian Schrager is a famous example. Before he ever designed a single hotel, Schrager (along with his business partner Steve Rubell) created Studio 54 in New York City. We've all heard stories about this cultural icon. We also know that shady accounting landed ...