Author
Author

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shep HykenShep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. Follow on Twitter: @Hyken For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com

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Insights by Shep Hyken (167)

Compare Yourself To The Best

Stop comparing yourself to the competition. It's okay to ask yourself, "What are they doing that we aren't?" However, that can be a dangerous question. I use the word dangerous to warn you that all you are doing is "baseline thinking.

Ritualizing The Customer Experience

I love hanging around smart people, and my friend Todd Hartley is one of the very smartest. He runs WireBuzz, an agency that uses videos to help their clients sell and service their customers, clients, guests, etc.

Customer Disservice

One of our loyal subscribers, Warren Danziger, shared a story about how a delivery was made to his home and placed between the screen door and the front door.

Customer Service Week: A Time To Celebrate Customers And Employees

It's my favorite time of year… the leaves change from green to gold to red, there's a chill in the air and the holidays are right around the corner. And of course, one of my favorite "holidays" is National Customer Service Week, which happens the first full week of October each year.

Following The Shot In

Much of my life is spent traveling. Lately, I've been home more than usual, along with most other people in the era of COVID-19. When I am home, I play hockey three or four times a week. This is hardcore cardio training with some friendly competition worked in, which makes for an exhilarating workout.
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