Author
Author

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shep HykenShep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. Follow on Twitter: @Hyken For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com

More about Shep Hyken

Insights by Shep Hyken (96)

Walking In Your Customer’s Shoes

You may have heard the expression, "Take a walk in your customer's shoes." The idea is that you put yourself in the customer's position and see the situation through their eyes. This is good advice for those who have customer-facing responsibilities.

Starting Over – Part Two

The other day my friend and one of our avid Shepard Letter readers, Doug Schukar, shared this quote he heard over and over from his father growing up. I knew Doug's father, the late and great Buzzie Schukar, a larger-than-life man who loved life and always had good advice.

Load More
Advertisements