Author
Author

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shep HykenShep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. Follow on Twitter: @Hyken For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com

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Insights by Shep Hyken (117)

The Magic Question

What I'm about to share with you is a simple question to ask your customers—and even your employees—that will help you meet, and even exceed their expectations. This question is about success, for both you and your customers.

Bad Timing Or Bad Decision

Recently, my wife and I went out to dinner. We planned to go to a movie afterward but couldn't decide what to see. Easy solution—we decided to go home and watch one of our favorite shows on Netflix. We arrived home, got comfortable, turned on the TV and… nothing.

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