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Achim Schmitt

Associate Dean and Professor at Ecole hôtelière de Lausanne

Achim Schmitt

Dr Achim Schmitt is Associate Dean of Graduate Programs at EHL and an Associate Professor of Strategy. He will also teach on the school’s new online MBA in Hospitality program.

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Insights by Achim Schmitt (5)

New Dimensions of Service

The service industry is a unique powerhouse, which has seen constant growth over the past 20 years, with hospitality contributing some 10 percent of GDP. But what's in store for the sector, particularly as it becomes ever more competitive and the pace of change ever rapid? At a recent event in Shanghai entitled 'First Global Service Excellence Forum' staged by CEIBS and Ecole hôteliere de Lausanne, we examined trends in the service sector.

On the rise: Hospitality in Latin America

The hospitality industry has shown great dynamism in Latin America over the past five years and that trend looks set to continue in 2018. While tourism growth in Central and South America can be partly explained by the region's diversity and natural resources, most of its progress stems from the continuous commitment of governments to promote the sector.

Leveraging strong and weak networks for corporate success

Successful business strategies require two critical and complementary functions: exploitation and exploration. Businesses that successfully deploy both of these functions are said to be 'ambidextrous', since they make the best of their existing situation (that is, exploiting their opportunities), while simultaneously developing their future prospects (through exploration).

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