I was in New York City (NYC) over the Veterans Day weekend for the HX: The Hotel Experience 2019, one of the most important trade shows in the lodging industry. Similar to last year's trade show, the HX 2019 also entailed four components, including HX: The Marketplace, HX: The Conference, Boutique Design New York, and the STR (Smith Travel Research) Student Market Study Competition.
I met with the hospitality team of the NEC Global Enterprise Solutions at NEC Corporation's headquarter in Tokyo last week. The team gave me a brief introduction of what services NEC provides and a tour of the NEC Future Creation Hub, an interactive showroom for the company's latest tech products.
Hospitality HR experts estimate there are 100,000 open IT and digital marketing positions in hospitality in North America alone. This labor shortage and lack of adequate investments jeopardize the introduction of the latest technology applications and best practices, curbs new implementations and stifles technology innovations in the industry.
I was in Minneapolis earlier for HITEC 2019 (Hospitality Industry Technology Exposition & Conference), marking the third time when I attended the conference's exposition after HITEC 2018 in Houston and HITEC 2017 in Toronto.
The Amazon / ClearTrip partnership is far from a revolution, but it's another tiny step Bezos' company took into the travel space. I think the time has come to address the elephant in the room: acquisitions.