Author
Author

Linchi Kwok

Associate Professor at The Collins College of Hospitality Management

Linchi Kwok

Linchi Kwok published viewpoints and refereed journal articles in hospitality management and service marketing. His research work won several best paper awards at academic conferences. Linchi is now an associate professor at The Collins College of Hospitality Management at Cal Poly Pomona and a visiting professor at Sun Yat-Sen University. Before moving to Southern California, Linchi worked at Syracuse University, Rochester Institute of Technology, Texas Tech University, and Marriott.

More about Linchi Kwok

Insights by Linchi Kwok (47)

As More Companies Let Employees Work From Home Permanently, What Is the Outlook of Business Travel?

When the pandemic hit the global economy in March, business travel was estimated to lose $820 billion in revenue. Under the best scenario, businesses were expected to reopen in late spring or early summer.

Amazon Explore - Is This Another Attempt to Enter the Travel Industry?

Amazon has tried unsuccessfully to tackle the online travel space twice in the past. Back in 2013-2015, Amazon attempted to do this “organically” with its ill-conceived Amazon Local and Amazon Destinations.

Will Amazon’s New Palm Recognition Become the Next Popular Biometric Technology?

Amazon recently introduced a new biometric payment device, Amazon One, in two of its Go stores in Seattle. Shoppers can now enter and pay at cashier-free Amazon Go stores by scanning their palms.

Will More Hotels Get Into the Home-Sharing Business?

There is no doubt that COVID-19 has had an unprecedented impact on the travel and tourism industry. With massive layoffs and closures, many hospitality professionals have noted that they had never seen such a detrimental event to the industry in their careers.

Will COVID-19 Be a Catalyst for More Hotel Mergers and Acquisitions?

COVID-19 has put many restaurants and hotels out of business. A recent example is the permanent closure of the iconic Hilton Times Square Hotel.
Load More
Advertisements