Author Bio

Sheetal Singh

Alliance Partner/ Consultant at HVS New York

Dr. Sheetal Singh is a consultant with HVS Executive Search and its growing Organizational Development practice. With a strong background in organizational behavior and executive training, Dr. Singh will be based in the metro Washington, D.C. area and responsible for Leadership Development, Executive Coaching, Executive Onboarding, Succession Planning, and Employee Wellness, as well as Retention Strategy. An award-winning researcher, corporate trainer, and coach, Dr. Singh is a Professor of Leadership and Change Management for the OMBA program at Robert H. Smith School of Business, University of Maryland, where she achieved her Ph.D. in Organizational Behavior and Strategy. Dr. Singh has spent the last decade studying entrepreneurs, leadership, and emotional labor in service firms and start-ups. Her research and organizational development work was motivated by her dedication to support individual and organizational performance and wellbeing. She completed her undergraduate work in Commerce at Delhi University and in Hotel Administration from the Institute of Hotel Management, Delhi, India. She also earned a post-graduate diploma in Hotel Management from The Oberoi Centre of Learning and Development, Delhi, India. Prior to her doctoral endeavors, Dr. Singh was employed for over a decade in the hotel industry, having worked for The Oberoi Group of Hotels & Resorts and the Carlson Group in various positions, from the rooms department to food & beverage, before transitioning into training & development. In addition to designing and conducting training programs for The Oberoi and Marriott-branded hotels, Dr. Singh has also delivered training for the leisure and travel industry. She has appeared as a featured speaker at Cornell University’s School of Hotel Administration and continues to serve as a coach for its Leadership Development Program. For more information, please contact Sheetal at
Articles by Sheetal Singh (1)

How to Minimize the Cost of Emotional Labor

Why is There a Cost to Emotional Labor?Over three decades ago Arlie Hochschild (1983) introduced the concept of emotional labor that extended our understanding of work related challenges beyond physical labor. A majority of her work focused on understanding its impact on airline ...