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Author

Warren Dehan

President and co-owner of Maestro PMS

Warren Dehan

Warren Dehan is President and co-owner of Maestro PMS, a leading property management software provider to the full- service independent hotel and resort industry. Warren is a company veteran of over 30 years, not surprising when you understand that Maestro is a family business and Warren was groomed to take the helm by the first generation. Over his career to date, Warren has actively engaged with hundreds of Maestro clients, first as a software developer, responsible for early versions of the Front Office and Sales and Catering modules, and then running the gamut from installation, training, support and now senior management, overseeing all aspects of the organization. When not in the office or on his phone checking emails, Warren can be found road cycling, banging away on his drum kit, or traveling for business and leisure.

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Insights by Warren Dehan (4)

I'm a HITEC Fan! - Warren Dehan, President, Northwind Canada Inc.

I'm a HITEC Fan! - Warren Dehan, President, Northwind Canada Inc.Participate in the HospitalityNet Technology Sentiment Survey!https://www.hospitalitynet.org/sentimentsurvey https://www.hftp.org/hitec/ https://www.

The Death of Yesterday’s PMS: Embracing the New Normal

Does anyone remember the NCR 4200. Used as the front desk and night audit posting machine? That dinosaur was replaced by what we thoughtlessly named the “PMS” (which would have been better named 'PMIS” for “information system.

Is Hotel Technology Lagging Behind other industries?

The hospitality industry is definitely lagging behind other industries when it comes to technology. The check-in and check-out process for example has not fundamentally changed since, well .

How to Power-Up Your Guest Engagement and Supercharge Loyalty

Hoteliers know an engaged guest is a repeat guest and often the most persuasive sales person a property has. Understanding how to effectively engage with guests is essential for a hotel's success, but what is the best way to do this? An effective guest engagement strategy is based on total property commitment, and the initial step to establish a successful program is planning.
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