Author
Author

Ingo Dignas

CEO & Co-Founder at Protel

Ingo DignasAfter having studied computer science at the University of Dortmund, Ingo Dignas co-founded protel together with Manfred Osthues and Jörg Hermann in 1994. Ingo is the leading force in the development of protel’s architecture and products, and under his technical direction, the company has grown to provide products and services to more than 14,000 hotels worldwide, also becoming recognized as one of the most innovative technology companies in the hospitality industry.
Insights by Ingo Dignas (3)

Are there any quick-fix IT solutions for hotels in the post-COVID new normal?

I believe there are three immediate action steps hoteliers, especially independents, can implement in a relatively fast and inexpensive fashion: 1. Develop a “Here is how we make your stay with us safer than ever” program with sanitation and safety protocols at the property, including: Infrared fever detection for each guest arrival (devices on Amazon start at $299)Contactless guest servicing technology applications such as mobile-check-in and virtual concierge as well as mobile assistants in the guest rooms, etc.

COVID-19 is hitting the beating heart of every hotel hard

Sitting remotely, looking out at the sunshine bouncing off the rooftops in early springtime here in Germany, you might be forgiven for thinking all is well. With the real possibility that by this time tomorrow, we will not be allowed to leave our homes, the idyllic scenery is smashed.

What is your take on the coronavirus and its impact on our industry?

We have experienced a variety of natural disasters and multiple contagions in the past and each time we rebound to previous levels of social and business behaviors — the question is though — how long will it take for a complete recovery?At the time of writing, it appears as though the rate of growth of this virus has slowed down for the first time in China, where it is believed the virus originated.
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