Hospitality Leader and Guest Experience Expert
Robert is committed to helping independent luxury hotels and individual property owners achieve world-class guest experience, culture, and authentic service excellence. As Founder and CEO of HospitalityRenu, he leverages decades of operational, technical, and customer service experience to help clients improve satisfaction and retention, enhance team building, improve ROI, and innovate through disruptive change. He has guided small, one-location teams as well as large, multi-site teams, assisting with everything from service touchpoints to quality standards to guest survey programs. By bringing his entrepreneurial enthusiasm and future focus to each challenge and opportunity, Robert has established a strong record of turning around marginal operations and creating consistent success.
Prior to establishing HospitalityRenu, Robert held various management-level, guest-facing positions including Director of Recreation and Hotel Manager on Duty at the Tarrytown House Estate and Conference Center; Front Office Lead, Housekeeping Supervisor, and Manager on Duty for Marriott’s Modern Essentials brands; Front Office Supervisor and Assistant Rooms Operations Manager at Full Service Marriott; and most recently Guest Reception Manager at Montage Hotels and Resorts, which achieved Forbes Travel recognition. For Robert, it's a luxury to be able to wake up every day and do what he loves for a living: help create caring and authentic service experiences.