In leadership, there is one thing that we never have enough time. Throughout our day-to-day, we feel the desire to remain in control…of everything! We want to have control of our teams, control of our meetings, and most importantly, control over tough situations.
As many of us in leadership roles look back through our career we have had someone to help, or rather guide us along the path. It's no surprise that at least 75% of executives have said that mentoring has been vital in their career development.
Technology has fundamentally transformed how we communicate, whether it be with family, in the workplace, or at hotels. Tech has made almost everything faster and more efficient. Every industry has been transformed, and hospitality is no exception to this trend.
No matter what your industry, a first impression is of immeasurable importance. The first impression is especially critical within hospitality, where the first few moments have the potential to establish the guest's entire experience.
Anyone in the hospitality industry will tell you how important communication is to high-quality service. Our goal is to serve others and meet their needs, which is impossible without strong communication abilities.