Author

Dina Angelucci

Principal at Dina Angelucci Hospitality Consulting Services

33 years of market leading diversified and progressive hotel housekeeping management experience, transitioning into large scale integrated resorts including hotels, gaming, convention and retail space.

Outsourced housekeeping - the panacea to all our housekeeping woes?

I have had the opportunity to work with the outsourced business model (full & partial) in various countries, in my experience I don't feel the agencies are better at managing the operation, what they do bring to the table is better flexibility and availability of resources and in some instances cost savings.

Is Housekeeping Moving From The Back To The Front Of The House?

There is an expectation from our guests and our team members to maintain social distancing as we carry out daily tasks in guest rooms. Therefore in order to create "peace of mind" our sanitation and hygiene protocols are communicated electronically via in-room/guest elevator information channels and social media.

Does the post-COVID era require a different skillset from housekeepers?

In the early stages of the "housekeeping technology revolution," I struggled with change, however, it was clear that in order to remain relevant I had to evolve and embrace change pushing myself out of my comfort zone and more importantly staying on top of trends and innovations in our industry.