Author
Author

Anemoon Schepel

Senior Lecturer at Hotel School the Hague

Anemoon Schepel

Anemoon Schepel has over 20 years of experience working and educating students in the hospitality industry throughout EMEA, the Carribean and Asia. Specialising in rooms operations, she held senior operational and consulting roles in hotels and technology vendors alike, supporting the opening of hotels such as Okura Macau. She is now a senior lecturer at the Hotelschool The Hague, coordinating the final bachelor projects and teaching multiple subjects, such as information and communication management, marketing and innovation, global citizenship and more recently intercultural competence, leadership, diversity & inclusion.

Insights by Anemoon Schepel (2)

Is Housekeeping Moving From The Back To The Front Of The House?

I totally agree that housekeepers should walk tall and proud during this time. At LUXXE, we celebrate our "Hygiene Heroes" and they all wear a badge so guests and management are intrigued to ask them "what is a Hygiene Hero?" The staff member can then proceed to explain that they have been elected to this role by their peers and they are given special training and paid a higher hourly rate to take on the added responsibility of ensuring the Housekeeping Department is compliant and that COVID safe cleaning methodologies are being upheld at all times.

Does the post-COVID era require a different skillset from housekeepers?

I have always believed that a well organized and vigilant housekeeping department could pass any hygiene test. Detailed training and record-keeping is the key and utilizing technology platforms to record this information is critical.
Advertisements