• Create new digital products: That allow travel suppliers to create a digital experience so good that it doesn’t just sell direct, it drives lifelong loyalty
  • Negotiate partnerships that give you customer insight: Know at the right time, with the right message what product your customers want. Fueled by API technologies, data and insight is flowing between travel companies. This takes your customer insight to a whole new profitable level and crucially these profits stay within the industry
  • Exploit new platforms: Conversational commerce backed by AI allows direct sales, better service and cuts costs. Whether via web, brand app or through messenger apps (900 million FB messenger users compares favourably with 100 million Uber users) the industry is uniting chat, service and commerce.
  • Drive data enabled personalization: Personalisation of product, message, payment and the very relationship you have with your customer is being revolutionised through analytics, data partnerships and machine learning. The result is higher conversion rates, customer loyalty and profitability

For more information please contact Gavin Watson
+44 (0) 207 375 7501

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