Webinar: Product Innovation in Times of Crisis

What do you do if your entire business is about travel and travel suddenly stops, from flights to hotels to tours and activities? How do you deal with cancellations versus bookings? How do we re-calibrate the way we think of call centres? Things that were supposed to work suddenly don't. What happens to your product? How can you pivot and address customer needs as they change through this fluid situation? How do you stay engaged with customers and remain relevant? How should you think of product design in the future?

In this episode, as part of our "Unity In Crisis" series, WiT Virtual puts these questions to two of Asia's largest OTAs - Trip.com and Traveloka as well as Tripadvisor, which calls itself "the world's largest travel platform" - on their handling of the Covid-19 crisis, lessons learnt and how they are rethinking their business and product for when the time is right.

Moderator: Yeoh Siew Hoon, Founder, WiT

Panellists:

• Yudong Tan - CTO and Vice President Flight Business, Trip.com
• Caesar Indra - CEO, Transport, Traveloka
• Jane Lim - Vice President, APAC Strategy & Operations, Tripadvisor

This webinar is hosted by webintravel.com

For more information please contact Yeoh Siew Hoon