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Visioning Change - Life after the COVID-19 pandemic

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Visioning Change - Life after the coronavirus (COVID-19) pandemic

The hotel industry's vulnerabilities are multi-faceted, but its ability to deal with impacts associated with these vulnerabilities in the past stands it in good stead to overcome the coronavirus (COVID-19) pandemic. On this page you can find a list of resources with views on the future hospitality industry. This is a live topic, we will be adding new resources whenever they are available.

Light at the End of the Tunnel - SHTM researchers develop pioneering method of forecasting tourism demand in times of crisis

Tourism around the world is reeling from the impact of the COVID-19 pandemic, and Hong Kong’s once vibrant industry is no exception. The path to recovery is unclear. In such extreme circumstances, is it even possible for tourism businesses to plan for the future? The answer is yes, say Ms Hanyuan Zhang and Professor Haiyan Song of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University – but only if we can predict the unpredictable.

When will Business Travel Recover to Pre-Pandemic Levels?

By Melissa Rodrigues

Nearly two years since the world plunged into lockdown, travel and hotel bookings continue to show strong recovery, exceeding the record-breaking year of 2019. But although international travel is resuming with a vengeance, the business travel segment (crucial for City Center Hotels and Groups surveyed) is showing a much slower recovery.

How to bring back meetings & events safely, in 7 steps

The world of events is recovering, and live events are making a return. One thing is certain. Post pandemic the health and safety of your attendees will be a top priority. But managing risk means more than just checking and meeting the relevant safety obligations and rules.

U.S. Travel Welcomes Return of International Inbound Travel

At air, land and sea ports of entry, and across destinations nationwide, the U.S. travel industry will welcome all vaccinated international visitors back to the United States after 19 months of pandemic-related border restrictions beginning Monday (November 8), a long-awaited milestone that marks the rebuilding of international inbound travel.

How to prepare your hospitality business for proof of vaccination laws

By Harry Kazakian

Cities and counties continue rolling out mandates requiring many businesses to demand customers show proof of vaccination before being allowed inside. These orders, which apply to businesses where people congregate, may be easier to enforce for nightclubs, stadiums or amusement parks, because they already have security operations regularly checking IDs and providing support.

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CHICOS 2021: Reactivating the Caribbean

Each time the region is faced with a challenge, the market has proved its resiliency; however, the challenge presented by the COVID-19 pandemic is unlike any challenge faced before. While the impact has been significant, there are positive signs that a recovery is underway.

5 Recession Lessons Hotels should Remember in 2022

By Melissa Rodrigues

Prior to March 2020, the tourism industry was booming worldwide. Hotels benefited from year-on-year growth in tourism and the continuous onslaught of guests during peak holiday seasons. As hotel business thrived, no one gave much thought to where their revenue was coming from, considered long-term investments, or clearly understood the implications to profitability.

The Sun Always Rises on Hospitality

By Vanguélis Panayotis

After 18 unprecedented months, it is time to make a new assessment. The summer season was rather satisfactory for a majority of destinations, but the trend is not confirmed in September. European performances are characterised above all by their strong contrasts.

2022 Hospitality Industry Forecast

By Bob Rauch

That’s easy – our hospitality forecast says the bumpy ride is coming to an end. We should assume 6 more months; October through March might remain uneven or bumpy. Why? Because business travel is not back and group business is just starting to book going forward.

New Hospitality Insights, Opportunities, and Optimism

By Scott Dahl

It is interesting to notice how every economic downturn generates tremendous opportunities for growth. You need only to look at the downturn following 9/11, SARS and the 2008 market crash to see how "survival of the fittest" conditions lead to immense innovation supported by technology.

Helping the World Reopen, One Shot at a Time

By Angelique Miller

While some countries are already discussing the rollout of COVID-19 booster shots, most people in developing countries still haven’t received their first shots. It should come as no surprise that affluent countries have greater access to vaccines than poorer countries, leaving the vast majority—even frontline healthcare workers—vulnerable to the virus.

Navigating Hospitality Through a Future Of Uncertainty

By Sultan Bader Al-Otaibi

Gradual recovery breathed new life into the global travel sector and its industries in early 2021, following widespread vaccination rates and a reopening of attractions and destinations worldwide. People emerged from over a year of lockdowns, home quarantines, and social distancing with an amplified yearning to travel and reconnect with family and loved ones.

AHLA Applauds Enhancements To Loan Program For Hoteliers

The White House yesterday announced the expanded COVID-19 Economic Injury Disaster Loan (EIDL) program, giving qualified hoteliers access to up to $2 million per loan. The American Hotel & Lodging Association (AHLA) has been working with Biden Administration and Small Business Administration officials for months to secure EIDL changes that would benefit hoteliers.

Expedia Group Fall Travel Outlook

Summer brought promise of a travel boom in the U.S., with COVID-19 restrictions easing and vaccination rates rising. International destinations welcomed Americans back, and the sheer amount of people boarding planes was above and beyond expected.

Vaccine tourism is a double-edged sword, says GlobalData

Vaccine tourism, where tourist hotspots are now offering COVID-19 vaccinations on holiday to attract visitors, is a double-edged sword as, while it could assist travel’s restart, it also raises the question of vaccine equity as it will further increase the divide between the wealthy and less privileged, says GlobalData, a leading data and analytics company.

The return of big events in North America

Earlier this year, we shared a consumer survey showing that travel for pleasure is the out-of-home activity Americans have missed the most over the past year and a half. But according to that report, not far behind the longing to travel once again, consumers shared another activity near the top of their post-pandemic bucket list: attending sporting events and other live experiences.

Lean Teams Require More Time Automation

By Larry Mogelonsky

In the face of COVID-19 and the need for a contactless, sterilized and traceable environment, hotels rapidly pivoted by implementing a myriad of hard and soft solutions to make all onsite stakeholders (guests and staff) safer while also enabling remote work, more data-driven decision making through deeper integrations and faster service through automation.

Dusit International invests in group-wide technological transformation to meet the shifting needs of the market and pursue sustainable post-pandemic growth

Dusit International, one of Thailand’s leading hotel and property development companies, has completed the first stage of its most significant technological transformation project to date – including investing in the latest cloud-based ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and Data Management software to drive group-wide efficiency across its five business units (Hotels and Resorts, Hospitality Education, Food, Property Development, and Hospitality-Related Services) and leverage big data to create exceptional consumer experiences and identify new business opportunities in line with Dusit’s three-pronged strategy for balance, expansion, and diversification.

A Dose of Reality: Vaccinations and Returning to Travel

Vaccination programs are ramping up worldwide, and more people are starting to travel. A recent ‘temperature check’ among our Linkedin followers showed that around 60% are ready to take off. In the US, corporate travel demand is up to 30-35% of 2019 levels and expected to reach 66% by the end of 2022, according to a study by JPMorgan.

Safe Travels by Deutsche Hospitality

Deutsche Hospitality has gone the extra mile to safeguard the well-being of its guests and staff. The company has joined forces with the Frankfurt-based hygiene products supplier IBC Europe GmbH to add a special anti-microbial nano coating to all hotel surfaces which are frequently touched.

Labor Shortages and Increasing Labor Costs Post-COVID-19: How Future Hospitality Businesses are Going to Thrive?

After tens of thousands of hotels and restaurants were suffering from shutting down due to the pandemic, the hospitality industry is finally beginning to rebound. However, the rebound is not proceeding smoothly as the revenue lost during the pandemic can never be recovered and the hospitality industry cannot find enough workers post-COVID.

HVS Monday Musings: Government Initiatives to Rebuild Indian Tourism Post the Second Wave

Travel demand – both leisure and business – is gradually improving in the country, bringing in a newfound enthusiasm and euphoria in the Indian travel & hospitality sectors. The declining cases, easing of restrictions across states, and increasing momentum of the vaccination drive, coupled with people’s inherent need to travel, are key factors driving this revival.

AHLA Statement on GSA FY2022 Per Diem Rates

American Hotel & Lodging Association (AHLA) President and CEO Chip Rogers released the below statement after the General Services Administration (GSA) announced it would freeze FY2022 federal per diem rates for government travel in the Continental United States at FY2021 levels, which are based on pre-COVID-19 rates.

Progress Report: The Great Rebalance Of European Travel

Travel is returning, but it has fundamentally changed as a result of the pandemic. Earlier this year, we launched The Great Rebalance of European Travel – a series of commitments to ensure that the return of travel in Europe is safe, sustainable and benefits everyone by spreading its economic rewards to more people and preventing the return of the overtourism phenomenon.

WTTC Responds To The Latest Announcement From The UK Government

Virginia Messina, WTTC Senior Vice President and Acting CEO, said: “The entire UK Travel & Tourism sector, the many thousands of British travellers already in France, and those with future plans, will be breathing a sigh of relief now that returning fully jabbed Brits won’t need to quarantine, and that the confusing and disruptive amber plus list has been effectively abandoned.

Green Hotel Investments To #Restarttourism

Destination Capital (DC) has signed a collaborative arrangement with the World Tourism Organization (UNWTO) of the United Nations to support the rejuvenation of the hotel industry. The arrangement supports the relationship DC has with the International Finance Corporation (IFC) to promote investment in green and sustainable tourism accommodation and to stimulate re-employment, particularly in the wake of the COVID-19 pandemic.

Getting Back On The Road To Recovery With Ted Teng

By L. Aruna Dhir

Viewing our world through the prism of the Pandemic, it strangely yet optimistically, reminds me of the folklore around a tiny ant and a great, ancient King. During one of his unsuccessful raids, the injured King felt hopeless and hapless, fearing defeat and a possibly nearing end.

The Intersection Of Tech And Guest Personas To Drive Recovery Revenues

By Larry Mogelonsky

When it comes to the expected travel recovery throughout the latter half of 2021, a rising tide doesn’t necessarily raise all ships. Yes, revenge travel is very much a real entity, and it will cause many hotels that fit a certain profile to experience maximum occupancy as confidence is restored following widespread inoculation.

Epicurean Ventures For The Travel Recovery

By Larry Mogelonsky

We’ve always espoused the mantra that the core of any property’s success is their F&B. Some golf, some are into wellness, but everyone eats. As demonstrated by a property we acted on as asset manager a few year’s ago, a property can even overcome deficiencies in their rooms’ product through a focus on exceptional dining.

Digital Tools To Revitalize Tourism

The World Tourism Organization (UNWTO) continues to energize the restart of tourism based on sustainability and innovation. An agreement with MUST Travel & Tech places a digital tool at the service of tourism, allowing users to share their experiences to promote the reactivation of the sector with a view to sustainability.

America's Great Restaurant Rebound

By Rodney G. Clough

The pandemic has hit America’s food and beverage industry hard, with restaurants and cafes bearing the full brunt of social gathering restrictions. Many were forced to offer takeaway only during the lockdowns.

Tourism Tidbits: Balancing Tourism Marketing And Security Needs

By Peter Tarlow

Last summer the tourism industry not only experienced a major marketing paradigm shift, but it found itself in the midst of the worst crisis in its history. Even as late as the last decade of the twentieth century it was not uncommon to hear tourism officials voice their concerns that they feared that too much, or too visible, tourism security practices would lead to visitor fear and a lowering of profits.

Hilton CleanStay

As the world returns to travel, Hilton continues to make the health and safety of our guests and team members a top priority. The Hilton CleanStay program delivers an industry-defining standard of cleanliness across Hilton’s family of brands globally to give our guests peace of mind from check-in to check-out.

US Plans To Get Back Outside This Fourth Of July

This Fourth of July will mark a pivotal moment in the US’s recovery from the COVID-19 pandemic, as the nation heads back outside for a taste of normalcy 16 months in the making. Many Airbnb guests will be kicking off their summer vacation plans this holiday weekend, whether to escape the hot weather at the beach or to reunite with family and friends.

Virtual Roundtable: How F&B Hospitality Is Evolving In 2021 & Beyond

After months of forced closure after Covid-19 brought the UK hospitality scene to its knees more than a year ago, F&B spaces recently took on a new role as the industry showed signs of recovery. With the aim to reconnect, following a brutal recharge, hotels up and down the country re-emerged with purpose, amplifying new trends and sheltering new concepts, to ultimately confront a new chapter in the industry.

100% Of Hotels In Qatar Are Now Qatar Clean Certified

Qatar National Tourism Council (QNTC) marks a milestone in its Qatar Clean programme, with 100% of QNTC-licensed hotels now "Qatar Clean" certified. Launched in partnership with the Ministry of Public Health (MOPH) in June 2020, QNTC's Qatar Clean programme ensures the highest standards in hygiene and cleanliness, with rigorous procedures in place to ensure the safety of customers.

Taking Care Of The Key Assets, The Taj Way!

By L. Aruna Dhir

November 26, 2008 is etched as a black letter day in the history of hotels in India. It would not be wrong to say that before that date and largely after it too, most parts of India have been considered safe and essentially terror free.

Strategic Solution Partners Featured as a Thought Leader on In Depth Series with Laurence Fishburne

Strategic Solution Partners was featured on In Depth Series with Laurence Fishburne, which shares the perspectives of thought leaders and experts about the evolution of the business environment. SSP, as a consulting firm has been at the forefront of hospitality industry innovation and leadership by creating solutions to address the specific needs of hoteliers.

The COVID-19 Crisis Is Reframing Our Understanding Of What Matters (Demian Hodari)

By Demian Hodari

The COVID-19 crisis is unique in many ways, not least of which is that it led the interconnected world of business to experiment with its first global, supply-side disruption. In the hospitality industry, for example, during the first wave of the pandemic (April-May 2020), more than 70 percent of hotels in Europe were closed, international flights were less than 5% compared to the same period in 2019, and restaurants were forced to close and, if lucky, provide takeaway and delivery.

Companies Make Summer Plans To Resume Domestic Business Travel

The Global Business Travel Association (GBTA) – the world’s largest business travel association and worldwide leader in education, research, networking and advocacy for the industry – today released the findings from its 20th COVID-19 poll assessing how GBTA members are managing the return to business travel, post pandemic.

Ambassadorship Is The Tech-Driven Authentically Local

By Larry Mogelonsky

As travel returns following vaccine-driven customer confidence, it’s important that hotels align their brand visions for the decade before we’re all too deep in the weeds of servicing onsite guests. One trend throughout the 2010s was the drive for delivering a ‘locally authentic’ experience and this will definitely reemerge for the 2020s, but successful properties will be those that take it a full step further.

Sustainability: Responding To Adversity Through Cultural Intelligence And Sustainable Marketing (Peter Varga)

By Peter Varga

While there have been growing numbers of sustainable initiatives in the tourism industry, economic interests and environmental initiatives have prevailed over social and cultural perspectives. The post-pandemic period offers an opportunity to correct this discrepancy, so both hosts and guests will feel comfortable with and also responsible for future tourism dynamics.

Marketing: From Brand Multiplicity To Brand Authenticity (Elisa Chan)

By Elisa Chan

Before the pandemic, hotel brands were at a crossroads with increasingly brand agnostic consumers and ever-expanding brand portfolios. But there is evidence that the pandemic may have led to consumers’ renewed appreciation for a well-recognized brand name that assures quality and instills trust.

Hotel Companies Defer to Local Guidelines as Federal Mask Restrictions Loosen

With the U.S. Centers for Disease Control and Prevention relaxing mask recommendations and various states and municipalities rolling back their own restrictions as more Americans get vaccinated, a varied landscape with differing levels of regulation has created a situation where it's often left hoteliers to determine themselves whether mask and social-distancing requirements are still needed on property.

How Hospitality Is Adapting to a Contactless World

The pandemic led to an increase in contactless technology and experiences in the hospitality industry, and even as we return to a new normal, many of these innovations are likely to stick. A hotelier’s job is to make guests comfortable, and if guests have become accustomed to new ways of doing things, then hotels will need to accommodate.

SMEs: Business Dynamics In The Food And Beverage Industry (Margarita Cruz)

By Margarita Cruz

The pandemic COVID-19 has made apparent managers’ need to better understand the dynamics driving performance in their company. With businesses shut down repeatedly, often for several months at a time, hospitality managers were pushed to reinvent themselves in a short period of time.

RMS Releases 2021 State Of The Industry Report

RMS North America, a leading provider of cloud-based reservation and property management systems to the hospitality industry, released its 2021 State of the Industry Report. The report offers actionable insights on what travelers are looking for and how hospitality businesses can adapt to meet new consumer expectations.

Strategic Management: Extending Our Thinking On Ecosystems And Business Models (Nicole Rosenkranz)

By Nicole Rosenkranz

Hospitality companies, by-and-large, have traditionally defined their business as selling services and experiences. As such, their strategies have evolved around two classic worldviews in strategy – determining and defending a competitive advantage through market positioning, and resource endowment.

Revenue Management: From Demand Management To Revenue Generation (Cindy Heo)

By Cindy Heo

Revenue management (RM) is concerned with maximizing the revenue performance of an asset by setting different prices and optimizing inventory availability according to the predicted demand. Therefore, one of the key principles of RM lies in the company’s ability to forecast demand, which has been greatly impaired as a result of COVID-19’s unprecedented impact on hotel occupancy and rates.

An update on our support for new EU rules

Earlier this month we launched The Great Rebalance of European Travel, a series of commitments to work with communities in Europe to help rebalance tourism following the pandemic. Key priorities for this work include supporting the regulation of short-term rentals and collaborating with governments to redistribute tourism and help prevent the return of overtourism, where too much tourism is concentrated in too few places.

Côte D'Ivoire In 2021: A Rising Star Post-Covid-19

By Erwan Garnier

The fastest growing economy in French speaking Africa, Côte d’Ivoire, has been an ongoing key market for all hotel investors, developers and operators with an interest in Africa. Despite the fact that the country’s ambitious strategy with the aim to position it as a top-5 African travel destination, “Sublime Côte d'Ivoire”, has been delayed by the pandemic, the tourism industry remains the country’s priority.

Apptopia, Braze, And Skyscanner Release Trends And Predictions For Travel And Hospitality Industry

Braze, a comprehensive customer engagement platform, today revealed findings from its newest data report, Ready for Takeoff: 2021 Travel Industry Trends, Insights, and Strategies . The research includes findings from a survey of 9,500 consumers across 13 global markets conducted by Wakefield Research, which explored COVID-19’s impact on consumer behaviour, expectations, and sentiment around travel.

Top 3 Strategic Priorities To Maximize Hospitality Business Performance Post COVID-19

By Jefrey Walter

The global hospitality industry is growing at a rapid rate imparting opportunities to maximize your business performance. According to a strategic report by IHG hotels, the global hotel industry is a $525 billion industry made up of 18 million rooms.

Healing Hotels Offers Healing Certification

As the world starts to get back to a new normal in the wake of Covid-19, healing is in high demand. With borders opening and travel resuming, people want to feel secure that hotels not only adhere to the strictest safety measures, but can also credibly cater to the growing need for a healing experience to help them recover from the trauma of living for more than a year in a Covid-battered world.

Which Pandemic Trends Expected to Reshape Hotel Experience in Long Term

By Korosh Farazad

The Global pandemic has allowed a revolution of novel trends to take place which shapes the hospitality industry whilst providing a platform for the amplification of existing trends too. The ever-changing predilection in consumer behaviour ensures the hotel industry will need to adapt in order to stay competitive, and the hotel groups has positively reacted showing resilience of the sector.

Travel Is Returning; Here’s How To Prepare

“Revenge travel” and “vacci-cations” are trending topics, with people planning a wide range of excursions—from road trips across the U.S. this Memorial Day weekend, to jaunts to iconic cities in England where Hilton recently reopened its hotels, to adventures in Australia and New Zealand with the opening of the Trans-Tasman bubble.

Podcast: Paige Duke Discusses Evolving Hotel Sales With eHotelier

By Paige Duke

Paige Duke partook in a lively and informative discussion with Mathew Stephens from eHotelier to discuss what is changing for sales teams as travel returns and occupancy creeps back to normal. Paige Duke is owner and founder of Duke Consulting and a Strategic Solutions Partner sales consultant with over 20 years of experience in leading teams to build customer relations and drive revenue results.

Have Vaccine Will Travel

By Larry Mogelonsky

By now, we're all familiar with the implications of 'revenge travel' and how it may cause a surge of travelers in the coming months and into the winter of 2021. But this won't be an evenly distributed swell for all markets and it's critical you stay on top of the news so that you can anticipate when revenge travel will hit your local territory.

Travel Industry Leaders Discuss Summer Travel Rebound At 15th Annual Travel Summit Hosted By BWH Hotel Group®

The 15th annual BWH Hotel Group Travel Summit was held virtually Friday, May 14 with a panel of top travel industry leaders from AAA, Google and the U.S. Travel Association. The panel discussion, led by Dorothy Dowling, Senior Vice President and Chief Marketing Officer of BWH Hotel Group, focused on traveler sentiment, road and summer travel, as well as trends reshaping the industry’s rebound.

The Intersections Of Tomorrow’s Hotel Industry

By Jean-Philippe Nuel

It has already been a year since Covid-19 developed into a pandemic, along with its panoply of urgent measures to contain, combat and defeat the devastating effect of the virus. Confinement, curfews, travel restrictions—including the recent border closures in Europe—and frequent mandatory quarantines for international travel.

Survey: Urban Hotels Hit Hard By Pandemic, Recovery Expected To Take Years

A national survey conducted by Morning Consult commissioned by the American Hotel & Lodging Association (AHLA) found that only 29% of Americans would consider traveling to a city or urban destination this summer, further showing the economic devastation facing urban markets, which rely heavily on business from events and group meetings, underscoring the need for targeted relief from Congress.

More Than Half Of Grandparents Plan To Visit Grandchildren For First Trip When They Return To Travel

Two in five (42%) U.S. grandparents have had a grandchild born since the beginning of the COVID-19 pandemic, according to new research from Motel 6. The economy lodging brand released a new survey revealing that as it becomes safe to travel again, 56% of grandparents said the first trip they’re planning to take is to see their grandchildren — with almost half (48%) already in planning their visit.

Covid-19 Management in Hotels

With the uncertainties brought in by the pandemic, travel has been on a decline, but experts say that the pent-up demand would slowly unravel and soon the hospitality industry will see a surge in business.

Committee On Tourism Ethics Recommends Responsible Use Of Travel Certificates

As some countries work to welcome back visitors and restart tourism, the Committee met to assess the implications health certificates might have on tourism ethics. As an independent and impartial body of the General Assembly of the World Tourism Organization (UNWTO), it concluded that such certificates can be compatible with ethical tourism, though their use needs to be proportionate, measured and responsible.

Radisson Hotel Group Renews Partnership With SGS

Radisson Hotel Group is proud to announce the extension of its partnership with SGS, the world’s leading inspection, verification, testing and certification company recognized as the global benchmark for quality and integrity, and the continued global roll out of the Radisson Hotels Safety Protocol to further strengthen Radisson Hotel Group’s existing rigorous sanitation, cleanliness and disinfection program across its portfolio around the world.

Queensland Number One For Tourism Recovery

New statistics from Accor, the largest hotel operator in the Pacific, are showing that Queensland has recorded the fastest and most sustained rate of tourism recovery over the past year compared to all other States in Australia.

Thinking Of Making A Move? Try Out A New City, With Airbnb

The COVID-19 pandemic has changed every aspect of our lives – including the way in which we work, travel and live. For many, the remote working trend sparked by the pandemic has created a more flexible lifestyle, providing opportunities to move closer to family or seek a lower cost of living, and empowering us to live anywhere.

Radisson Hotel Group Releases 2020 Responsible Business Report

Radisson Hotel Group's 2020 Responsible Business Report highlights the Group's latest corporate responsibility targets as outlined in its strategic five-year plan, including the reduction of the company's carbon and water footprint by 30% by 2025, aligning with science-based emissions reduction targets, removing single use plastics, and continuing to drive best practices in water stewardship and responsible consumption behaviors in line with the three pillars of Think People, Think Community and Think Planet.

The Great Rebalance Of European Travel

The pandemic has had a devastating impact on everyone and almost everything across the world, including tourism. This has been particularly hard felt in Europe which accounted for more than half of international tourist arrivals – or over 745 million visitors – in 2019.