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How concerning is it when contactless self-service pushes more people out of work?

COVID-19 has accelerated a few foreseeable changes that the service industry expected for the future. For example, more consumers want delivery service since the pandemic hit in March. Restaurants, hotels, airlines, retailers, and shopping malls have extended their current contactless self-service offerings through mobile apps, kiosks, facial recognition, and palm recognition technologies.

Using Hotel Technology To Promote Employee Safety

As 2020 comes to a close, a year that has thrown curveball after curveball at the hospitality industry, the need to keep staff and guests safe has become a top priority for hoteliers. Prioritizing the need to provide a safe environment, and be able to prove that it is safe to staff and guests, will have a lasting impact on hotel management, operational teams, and employees.

What is the ROI for Hotel Housekeeping Software?

Housekeeping is one of the most expensive departments in a hotel. But, it is also one of the departments which completes some of the most impactful work in a hotel. Guests immediately notice when rooms aren’t clean, and they aren’t shy about letting hoteliers know.

7 Ways to Perfect Your Hotel's Guest Experience

Consider a time you thought of a hotel stay as extraordinary. What made your experience so memorable? Was it the moment you approached the front desk, where a friendly bellman carried your bags? Or was it the simplicity and comfort of your room? This stay could have also been more memorable because of the technology utilized by staff to communicate reservation updates via SMS or live chat.

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