Education & Learning
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Four Seasons Hotels and Resorts establishes fund at the School of Hotel Administration in honor of former CEO J. Allen Smith

Four Seasons Hotels and Resorts has established an empowerment fund at the School of Hotel Administration in honor of their former chief executive officer, J. Allen Smith '80, MPS '86. The J. Allen and Katherine Smith / Four Seasons Hotels and Resorts Empowerment Fund will provide a holistic program supporting underrepresented minority and first generation students to help ensure their current and future success.

HSMAI: Cornell University - Coming to Europe!

A great idea, initiated by the HSMAI Region Europe Revenue Optimization Advisory Board and supported with a lot of enthusiasm by the other Advisory Boards, is now a reality! We are proud to present you the HSMAI Region Europe COMMERCIAL SUMMER CAMP 2019 - 4th - 9th of August 2019, AmsterdamThe kick off will be on Sunday and the program will last until Friday evening.

EHL Group revamps its Junior Academy for a unique family experience

LAUSANNE, Switzerland - EHL Group has drawn from its past experience to rethink the journey it offers high school students to discover the hospitality industry. With courses and activities animated by some of the world's top professionals, the new EHL Junior Academy offers an unprecedented behind-the-scenes look into the worlds of 5-star hotels, fine dining and business management.

A Quick and Easy Approach to Financial Fraud Detection

By Pamela Moulton - Associate Professor & Finance Area Coordinator, Cornell College of Business By Fang Liu - Assistant Professor, Cornell College of Business

Pamela Moulton and Fang Liu recently published a CHR report showing financial fraud is a significant cost in the hospitality industry. According to the Report to the Nations on Occupational Fraud and Abuse, the typical organization loses 5 percent of its annual revenues to fraud.

Customer Satisfaction through Service Excellence: The Importance of Focused Training

By Chris K. Anderson - Professor at Cornell School of Hotel Administration By Elizabeth Martyn - Senior Project Manager, Online Learning and Collaborative Programs at Cornell

Technology has shifted the dynamics of guest interactions in the hospitality industry. Two key elements of this shift are that service providers now have fewer opportunities for direct interaction with guests, and interactions may often be the result of service failures.

Ecole Hoteliere De Lausanne And The Luxury Hotelschool Paris Partner To Offer Hoteliers Executive Training For The Management Of Luxury Hotels

EHL Group, which includes Ecole hoteliere de Lausanne, a worldwide reference in hotel management schools, and the Luxury Hotelschool Paris offer executive training in Paris to develop the skills of hoteliers in management and project management.