Education & Learning
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Student Article: How Robots Ruin A Hospitality Experience

By Tina Ghanbarzadeh Alamdari - Student Business Administration at USC Marshall School of Business

Do you want to be welcomed to a hotel by robots?With the growth in robotic innovations, robots are finding their way into the hospitality industry. In 2015, the Henn-na Hotel in Japan was the first and only hotel that is almost entirely operated by robots.

PolyU Study Urges Hotels to Engage the Facebook Generation

With the continued development of social media, customers are increasingly sharing their experiences through online review websites. As "one of the most accessible tools" for understanding customers' experiences, online hotel reviews represent a form of "electronic word-of-mouth" and have become an important source of information for customers planning a hotel stay.

International Hospitality Consultant, Researcher, and Educator Nicolas Graf Named Associate Dean of the NYU School of Professional Studies Jonathan M. Tisch Center for Hospitality and Tourism

NEW YORK -- Nicolas Graf, PhD, was recently appointed associate dean of the NYU School of Professional Studies (NYUSPS) Jonathan M. Tisch Center for Hospitality and Tourism. Over the past 20 years, Graf has delivered executive education courses for companies in Asia, North and South America, and Europe, and has served as a consultant in the fields of asset management, strategic planning, and business development.