87th Annual International Hotel/ Motel & Restaurant Show® - Schedule of Seminars and Special Events
November 9-12, 2002
The International Hotel/Motel & Restaurant Show® is the premier trade event for the hospitality industry. Each year, over 45,000 attendees and 2,000 exhibitors meet for four days of concentrated and intense business. Exhibitors showcase the newest products and services available to the industry, including food & beverage, furnishings, technology, equipment, linens, amenities, tableware, cleaning and much more. The industry's most influential buyers from hotels, restaurants, purchasing companies, design firms, catering and specialty foodservice establishments, dealerships, casinos, resorts and more converge on New York in November to see what's new in the industry. If you purchase or supply products or services for the lodging or foodservice industry, you need to be here!
Saturday, November 9Special Event9:45 a.m. - 10:00 a.m.
IH/M&RS Opening Ceremony
The IH/M&RS hospitality industry pays special welcome to the IH&RA Congress delegates at the Show's Opening Ceremony and ribbon cutting. In addition to a musical tribute by the United States Air Force band, the ceremony features presentation of the IH/M&RS Best New Product Awards in five categories.
Lodging CEO Panel10:30 a.m. - 12:00 Noon
Keynote: Recovery & Resiliency Towards a Stronger Lodging Industry
No one could have predicted the events of September 2001, or the economic repercussions to the lodging industry. Business is climbing back, but recovery has been slow and tentative. Will future growth ever reach levels it once enjoyed worldwide, or is struggle the name of the game for the long haul? How can the industry build strength and guard against any future events? Our CEO keynote panel looks at the issues and offers some answers. Jim Burba, vice president and worldwide director of advisory services, Wimberly, Allison, Tong & Goo, will moderate a panel of CEO's including: Robert Cotter, chief operating officer, Starwood Hotels & Resorts Worldwide; Joseph R. Kane, Jr., CHA, president & CEO, Days Inn Worldwide; Georges LeMener, president & CEO, Accor North America; Eric Pfeffer, president, International Hotel & Restaurant Association; and Paul Sistare, president & CEO, Atlantica Hotels International.
Human Resources10:30 a.m. - 12:00 Noon
Make More Profit The Easy Way: Hire Great Sales People
This session explores the latest techniques in finding, hiring, training and retaining stars for your sales effort. In addition, this fast moving presentation will also discuss management's responsibility in the sales function. This panel is co-facilitated by Howard Feiertag, CHA, CHSE, CMP, Virginia Poly Tech Institute & State University and Phillip Alfus, President, The Alfus Group, Inc.
Restaurant Futurists12:00 Noon - 12:45 p.m.
Keynote: The Changing Voice of the Customer
Philip Kendall, Vice President, Food & Beverage, Starwood Hotels & Resorts Worldwide, reflects on the "Spirit of the Age" by exploring how consumer preferences in foodservice and hospitality are changing more rapidly than ever before. He shares how Starwood - with its multiple brands - stays in stride and anticipates customers' needs when they travel and dine.
Restaurant Futurists1:00 p.m. - 2:30 p.m.
Trends Survey: Show & Tell on the "Spirit of the Age"
Michael Batterberry, co-publisher of Food Arts, visually demonstrates the "Spirit of the Age" today in restaurant design, menus, tabletops and concepts. In a "show and tell" format, Batterberry challenges his audience to recognize the significant points in each visual, prompting discussion and analysis leading to increased customer satisfaction and sales.
Career1:00 p.m. - 2:30 p.m.
Jeans To Suit: You've Been Hired, Now What?
Hear from industry experts on how to succeed in the "real world". How do you prepare, what are the challenges and the opportunities? Linda Hoops, Hospitality Business Alliance moderates the following experts: Stacey Leigh Hoffner, Red Lobster; John Lee, Sodexho USA; Nina Madoo, Marriott International Hotels; and Susan Steffy, Hyatt Hotels & Resorts.
Technology1:00 p.m. -2:30 p.m.
Customer Relationship Management: Using Technology to Retain Current Customers In Today's Challenging Environment
Smart businesses understand that it's easier to hold onto regular customers than to attract new ones during rough times. This rule has never been truer than for the lodging industry, particularly when there's no way of predicting if and when new customers will be willing to travel. This panel, moderated by Richard Jackson, American Hotel & Lodging Association, examines the Internet and E-business strategies used to retain and reinforce customer loyalty. Panelist include: Scott W. Anderson, High Country Hospitality; Clay B. Dickinson, Strategic Advisory Group, LLC; Michael H. Kistner, Best Western International; and Barry Shuler, Marriott International.
Design2:00 p.m. - 3:30 p.m.
Purchasing: The Great Debate
This panel, moderated by Neil Locke, Neil Locke & Associates debates the pros and cons of purchasing models with specific emphasis on the Agent Only vs. Dealer Model. Discussion will focus on which business model is best for each market segments and will include: the acceptance of rebates and fees, product substitutions that go beyond value engineering, professionalism and disclosure of information and its consequences. Panelists include: Alan Benjamin, Benjamin West; Jennifer Ramsey, Ramsey Purchasing; Andrew Fay, The Gettys Group; and Ann Kline, Cendant Supplier Services.
Restaurant Futurists2:30 p.m. - 4:00 p.m.
Reach for the Stars! From Hot Dogs to Haute Cuisine!
How to create star status with critics and guests, presented by visionary restaurant consultants Arlene Spiegel and June Alpert. This unique presentation examines the true value of a star rating and how an operator can create the elements that reviewers look for in presenting stars. Identifying the rationale and criteria for stars, this dynamic duo does a visual presentation surveying opportunities in each segment from fast food and casual dining to three and four star operations. Also the review systems are charted, from established guides to respected reviewers. All attendees receive a take-away diagnostic form from which they can rate their own restaurants.
Career2:30 p.m. - 4:00 p.m.
Getting Involved: The Great Payoff
Linda Hoops, Hospitality Business Alliance, Deborah Breiter, University of Central Florida, and Mary Jo Dolasinski, White Lodging Services, discuss student involvement in leadership skill building. Where do you start, how do you sustain it and what are the rewards? You will walk away energized and ready to start!
Technology2:30 p.m. - 4:00 p.m.
World View On Wireless
Ted Horner, E. Horner & Associates Pty., Ltd., analyzes the current buzz in the wireless arena and technologies, explores possible applications, and a glimpse into things to come.
Lodging3:00 p.m. - 4:30 p.m.
Best Resort Spa Practices
What is the right sized spa for your resort? What services should you be offering? What income and margins should you expect? How should you market your spa? What are the human resources issues? Tom Finan, International Resort Managers Association, moderates an expert panel presenting ideas used in the very best resort spas.
Special Event7:30 p.m. - 12:00 Midnight
87th Annual International Hospitality Ball
Hoteliers from New York, the United States and around the world will gather on Saturday, November 9, at New York's Marriott Marquis for this black-tie gala whose 2002 theme will celebrate the international flavor of New York City. An elegant reception, dinner, Broadway-style entertainment and dancing will take place from 7:30 pm - Midnight.
Sunday, November 10 - "International Day," sponsored by International Hotel & Restaurant AssociationConsumer Trends for 200310:30 a.m. - 12:00 Noon
Keynote: The Health and Heartbeat of the Hospitality Industry: A Diagnosis
What do the latest trends tell us about economic conditions within the global hospitality industry? Are the problem areas acute or chronic? Are there quick, simple fixes and cures for these woes, or do they need long-term adjustments and care? Our expert keynote panel of industry diagnosticians, moderated by Rudy Maxa, The Savvy Traveler, read the pulse of the travel business and delivers its prognosis. Experts include Peter C. Yesawich, Ph.D., president & CEO, Yesawich, Pepperdine & Brown; John Bell, Caribbean Hotel Association; Doug Carroll, business travel assignment editor, USA TODAY; and Hudson Riehle, senior vice president of NRA Research & Info Services Division.
Design10:30 a.m. - 12:00 Noon
The Secrets of Six Star Hotels: The Ultimate Luxury
There are a growing segment of international travelers who are demanding true luxury. Travelers are now incorporating business with family vacations. They want, and are willing to pay for, the ultimate luxuries. In the design world, service and amenities are important, however, design is critical, not only to attract guests, but to gain their loyalty. In this session, the world's most talented, most sought after designers share their work and secrets. Atef Mankarios, St. Regis Hotels & Resorts will moderate a panel including: Sandra Cortner, Hirsch Bedner Associates; Rick Whalley, Chhada Siembieda & Associates Australia Pty. Ltd.; Fiona Thompson, Richmond International; and Deborah Lloyd Forrest, ForrestPerkins, LLC.
Restaurant Futurists12:00 Noon - 1:30 p.m.
Back to All-American, But the New NEW Version
After more than 20 years since the emergence of American cuisine in its own right, the Restaurant Futurists examine the re-focus on American food today. Panel chair Michael Batterberry of Food Arts believes that 9/11 and the volatile economy has created a rush to put security and recognizable, easily accessible foods back on the menu. BUT, he says, restaurateurs must avoid the pitfalls of pandering to the nostalgic element by simply raiding grandma's recipe file. Instead, we can honor the American tradition in the present tense by creating excitement on the plate with refined technique to keep customers coming back for more and more. American chefs who tell how they do this at their restaurants include: Waldy Malouf of Beacon, Daniel Orr, Guastavino's, Michel Nischan of Heartbeat, and Linda Japngie of Jimmy's Downtown.
Lodging1:00 p.m. - 2:30 p.m.
Global Branding
Challenges in today's global marketplace include maintaining the standard of the chain and finding new opportunities. Join this lively discussion moderated by Jeffrey Weinstein, HOTELS Magazine, on how to meet the challenge of maintaining brand consistency in a widely varying cultural landscape.
Restaurant Futurists1:30 p.m. - 3:00 p.m.
New Kitchen Technology and Systems that Save Labor Costs
Hosted by the Foodservice Consultants Society International, this panel of experts reveals the newest in labor cost saving systems and technologies and addresses cross-pollination between industry sectors. Representing the restaurant, hotel and food management segments of the industry, the panel of guests is chaired by Foster Frable of Clevenger-Frable-LaVallee and columnist for Nation's Restaurant News.
Design2:00 p.m. - 3:30 p.m.
Rising Stars in Hospitality Design: How They Increase The Bottom Line
Great design appeals to the executive guest for exclusivity, style and functionality, while at the same time, meets the needs of the owner by adding profit to the bottom line. Today's rising stars in hospitality design will address the increasing importance of creating a design that achieves both objectives. Moderated by Marc Rebarchik. Panelists include: James Looney, Looney & Associates; Marc Shapiro, McCluskey Design Group; Shannon Howard, DiLeonardo International; Lia DiLeonardo, DiLeonardo International; Jason Schleich, Culpepper, McAuliffe & Meaders, Inc. and Lisa Roth, Montgomery Roth Architecture.
Lodging2:00 p.m. - 3:30 p.m.
Balancing Between Profitability & Service
How far can you cut amenities, service and staff before irrevocably damaging guest satisfaction and revenue potential? In the wake of 9/11, this panel moderated by Ruthanne Terrero, Hotel Business, examines the challenges, redefines the formula and offers some promising solutions. Panelists include: John J. Hogan, Best Western International; Gary Schweikert, The Plaza; Glenn E. Tuckman, Starwood Hotels & Resorts and Craig Lambert, Marriott International.
Sales & Marketing2:30 p.m. - 4:00 p.m.
Marketing Your Property In A Recovering Economy
Robert A. Gilbert, Hospitality Sales & Marketing Association International (HSMAI), heads a panel of general managers and marketing leaders. They share sound strategies and tactics for hotels to use during uncertain times. This session will also summarize the finding of two HSMAI-hosted strategic conferences and present practices and checklists for those responsible for managing the sales and marketing efforts. Panelists include: Ursula Hahn, Ambiance Villas Club; Richard Kahn, Kahn Travel Communications; Christopher R.J. Knable, The Regent Wall Street and Lalia Rach, New York University.
Technology2:30 p.m. - 4:00 p.m.
The Hacker Hotel - Technology Security Issues
Like most industries, hospitality has seen the value and adopted computer automation. As dependence on our internal systems grow and our connections to the internet, extranets and other client and partner systems multiply - so has our exposure increased from unauthorized access, virus infection, and financial liability. This session, co-presented by Brian Garavuso and Clark Swenson of Interstate Hotels & Resorts, will cover the threats and protective measures, as well as provide resources for additional assessment and remediation assistance. Panelists are David Hostetter, ITS and Peter Chambers, Ritz-Carlton London.
Restaurant Futurists3:00 p.m. - 4:30 p.m.
Hidden Partners to Help Build Your Restaurant's Growth
You don't have to go it alone when growing your restaurant. There are many "angels" out there waiting to assist you in your restaurant's growth. Chaired by Bill Primavera, Restaurant Futurists organizer, the panel of experts on this kind of partnership includes Faye Fisher, I-Dine, Don Monahan, Discover Card, and Alan Nussbaum of AdvanceMe.
Human Resources3:00 p.m. - 4:30 p.m.
Generational Chaos
Jeffrey A. Gerber, American Hotel & Lodging Association, reviews the characteristics of the four current generations in our workforce: Senior Generation, Baby Boomers, Generation X and Generation Y. The session provides attendees with helpful ideas on how best to manage each generation, so they work well individually and in multi-generational teams.
Special Event8:00 p.m. - 12:00 Midnight
American Hotel & Lodging Association Inaugural Gala
The Inaugural Gala gives you the opportunity to hear incoming AH&LA Chairman of the Board Michael K. Handlery, CHA, as well as the IH&RA incoming Chairman. This black-tie event is Sunday, November 10, at The Regent Hotel in New York City. Please contact AH&LA at 202.289.3171 for more information. The Inaugural Gala dinner is sponsored by American Express.
Monday, November 11Special Event7:30 a.m. - 10:00 a.m.
Gold Key Awards Breakfast
Grand Prize Winners and the "Best of Show" of the 22nd Annual Gold Key Awards for Excellence in Hospitality Design will be announced at this gala breakfast ceremony. Sponsored by Hospitality Design and Hotel & Motel Management magazines, the Gold Key Awards recognize excellence in hospitality design in seven categories: Restaurants - Seating To 110; Restaurants - Seating Over 110; Guest Rooms; Suites; Lobby/Reception Area; Senior Living Facility; Spa & Resort. Tickets are $75 per person.
Restaurant Futurists10:30 a.m. - 12:00 Noon
Keynote: The Hospitality Economy: How To Get More by Giving More
Danny Meyer, president, Union Square Hospitality Group. New York's quintessential restaurateur travels the road of his success and what he learned by listening to his customers and anticipating their preferences. He shares how being giving to a fault in all aspects of restaurant operation - with staff, suppliers and customers - can offer returns that are tenfold.
Sales & Marketing10:30 a.m. - 12:00 Noon
Rewarding and Motivating Your Sales Force in Today's Market A panel of general managers and sales and marketing directors candidly discuss common conflicts and marketing strategies. Moderated by Robert A. Gilbert, HSMAI, topics include: motivational practices, communications, incentive and compensation programs, and strategic business planning development. Panelists include: Christopher R. J. Knable, The Regent Wall Street; Rose Genovese, The Regent Wall Street; Ronald Cadrette; Nemacolin Woodlands Resorts & Spa and Alan Cain, Nemacolin Woodlands Resorts & Spa.
Restaurant Futurists12:00 p.m. - 1:30 p.m.
The New Check Builders! Menu Ideas and the New Liquidities
Successful bar and menu check builders practiced by the experts. The bar segment includes better merchandising of wine, beers, specialty drinks and coffee; the menu builders survey ideas for noshes, tapas, small plates and sharing. Panelists include: Alex Berlingeri, Alfredo's of Rome; Jeremy Merrin, Havana Central - Union Square; Alan Miguel Kaplan, Salón México; and Hillard Bresky, Restaurant Marketing Associates.
Technology1:00 p.m. - 2:30 p.m.
Technology for Selling: What's Hot Today and What's Coming Tomorrow
This session highlight today's most effective technology, give a glimpse at what will be coming in the near future and ask why good tools don't always mean more sales. Are we helping the sales team or overloading them? Jon Inge, Jon Inge & Associates, will moderate a panel including: Dave Bailey; Micro Systems, Inc.; Jim Kenney, Daylight Software; Nick Sciurba, Visual One Systems; Bill Duncan; Daylight Software; and Danny Hudson; Newmark International.
Restaurant Futurists1:30 p.m. - 3:00 p.m.
Come Out, Come Out, Wherever You Are! The New Marketing
How to "discover" where all those customers are hiding. Marketing gurus and operators "tell all" about identifying and reaching your target guest. Participants in this discussion include: Panel chair Arlene Spiegel; Rick Hendrie, President, Link, Inc. Method Marketing; Karen Schloss, Diaz-Schloss Communications; Martin Shaw, ATG Limited, David Allen "Who's Who in Fine Dining" program; and Scott Shaw, Fishbowl Marketing.
Security2:00 p.m. - 3:30 p.m.
Tourism Safety and Security: Welcome to the New World Priority
Top security professionals discuss the global state of tourism, safety and security. Jimmy Chin, The Peninsula, will host a discussion on changes in procedures and policies in the industry, based on current political conditions. Special emphasis will be placed on tourism trends and how our potential guests examine their travel itineraries before making a reservation at your hotel. Panelists include: Ray Wood; Marriott Vacation Club International and Peter Tarlow, Tourism & More, Inc.
Lodging2:00 p.m. - 3:30 p.m.
Hotel Operations In A Challenging Environment
Lodging's road to recovery has seen many twists and turns over the past year. Revenue growth and cost containment have been the most immediate areas of operational focus while excellence in quality and operations remains as both a primary goal and daily challenge in this current environment. In this session, the executives will share their candid views and perspectives on where we are in the current cycle, discuss key operational challenges and solutions, address innovations in operations and best practices, and provide useful insights into what's in store for 2003 and beyond. This session will be moderated by Francis J. Nardozza, REH Capital Partners, LLC. Panelists include: John Emery, Interstate Hotels & Resorts, Inc.; Dieter Huckestein, Hilton Hotels; and Stevan Porter, Americas.
Human Resources2:30 p.m. - 4:00 p.m.
Transformational Leadership: Maximizing Staff Performance
Take a quantum leap in organizational performance by creating a high performance hotel environment. If your operation is facing unprecedented challenges and change, this workshop will give you a new sense of the "possible." It will take a radical approach to human resource management in lodging and those functions that support your property's organizational structure. Facilitated by Tarun Kapoor, Kapoor & Kapoor Hospitality Consultants.
Lodging2:30 p.m. - 4:00 p.m.
How Much of Your Profit is Going Out the Door?
Discover innovative ways to increase your profits by cutting down on theft and tightening internal controls. Real life case studies are analyzed. Panelists include: R. Dennis Blyshak, Benchmark Hospitality; Clyde Cruise, Starwood Hotels & Resorts Worldwide; Don Walton, Grove Park Inn Resort & Spa; Henry A. "Buddy" Weeks, The Homestead. This panel will be moderated by Frank I. Wolfe, CAE, Hospitality Financial & Technology Professionals.
Restaurant Futurists3:00 p.m. - 4:00 p.m.
The Future of Restaurants in New York
Florence Fabricant, columnist, The New York Times and Nation's Restaurant News talks about the best of the 2002 restaurant scene and previews what's coming for 2003!
Human Resources3:00 p.m. - 4:30 p.m.
E-Gads!! First E-Commerce, Then E-Business, and Now E-Learning
This session hosted by George R. Conrade, University of Delaware, explores exciting developments occurring in a new web application areas, E-Learning. This panel will provide examples of where E-learning is currently being used and where it is likely to be implemented in the future. George Conrade, University of Delaware, will moderate a panel including: Richard Jackson, AH&LA; Richard Brooks; TWE Group; Paul MacKinnon, HotelTraining.com; and Steve Schuler; Wyndham International.
Tuesday, November 12Special Event10:00 a.m. - 11:30 a.m.
6th Annual "Big Apple Stars" Awards Ceremony
The winners of New York City's hotel personnel recognition program will be announced in six different categories: Best Concierge, Best Door Person, Best Room Attendant, Best Managerial Person Below General Manager, Best Employee that has Guest Contact and Best Employee that has No Guest Contact. New this year: A Best of Class designation for the top achiever among all categories. Cash prizes will be awarded to the winners. Sponsored by the Hotel Association of New York City, Inc.
Technology10:30 a.m. - 12:00 Noon
Keynote: What is the Price for Broader Hotel Distribution
Today the Web offers hotels multiple channels. Hotel-branded sites, consolidators and online agencies all play a key role in distributing their products. But broader distribution comes with a price. Hotels are now facing brand dilution, price erosion and complex management of multiple inventories. What role should the chain vs. the individual property play? Should price be determined by the channel or buying behavior? Is brand really important anymore? Our diverse panel of industry experts will be moderated by Flo Lugli, global supplier business development, Galileo International.
Design10:30 a.m. - 12:00 Noon
Safe Hotel Design In These Uncertain Times
With security issues in mind, learn about cutting-edge design principals, which will provide a safe environment for guests and protect property assets. This session, moderated by Henry Wong, Principal, WGA Wong Gregersen Architects, Inc., will analyze the application of CPTED (Crime Prevention Through Environmental Design) and Blast-Resistant Building technologies as they relate to hotel design. Panelists include Robert Smilowitz; Weidlinger Associates Consulting Engineers and Robert Ducibella, Ducibella Venter & Santore Security Consulting Engineers.
Cathy Amy White
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