Hilton Worldwide today announced a new initiative designed to bolster its management arm and help hotel owners navigate the challenges of today’s difficult economy. Hilton Management Services (HMS), one of the largest management companies in the industry, is pleased to offer prospective clients a new, comprehensive website where they can learn about a full range of services designed to maximize their return on investment. The initiative was unveiled today by Tim Benolken, senior vice president, operations, western North America, Hilton Worldwide. Benolken spoke at The Lodging Conference, an annual event attended by hotel owners and developers at the Arizona Biltmore, which is managed by Hilton Worldwide.

“In one of the most challenging years on record, Hilton managed properties delivered a RevPar (revenue per available room) premium of 117 percent, and we reduced costs by 30 percent through permanent cost control programs and best practices,” said Benolken. “Our use of innovative programs, such as LightStay, also saved our hotel owners more than $29 million in utility costs alone in 2009.”

The newly redesigned Hilton Management Services website features a video overview and offers hotel owners in-depth information about its services, including:
  • Operations supported by a talented and highly experienced senior leadership team
  • A creative and profit-oriented food & beverage division
  • Skilled and certified engineering professionals
  • Meetings & events management
  • Hotel revenue support provided by dedicated sales & marketing teams
  • Ecommerce

Other functional areas include:

  • Supply management
  • Legal, architecture & construction
  • HR & training
  • Owner relations
  • Finance
  • Technology
  • Communications

Hilton Management Services owns, leases or manages over 340 properties in the Americas with more than 55,000 team members across all industry segments. The HMS portfolio includes Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, Doubletree, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton and Home2 Suites by Hilton.

“We manage some of the world’s finest hotels including full-service and luxury brands such as Hilton Hotels & Resorts and Waldorf Astoria Hotels & Resorts, along with focused-service brands including Hampton and Homewood Suites,” said Joe Berger, area president, Americas, Hilton Worldwide. “As good as technology has become, Hilton Worldwide’s dedicated team members still have the experience and depth of knowledge to deliver hotel owners a strong bottom line while providing a guest experience that’s second to none.”

For more information about the global network of resources Hilton Worldwide provides to its owners, visit

About Hilton Worldwide | Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For 91 years, Hilton Worldwide has been offering business and leisure travelers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 3,600 hotels and 600,000 rooms in 81 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, Doubletree, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®. For more information about the company, visit .

David Trumble (Hilton)
Director of Communications, Western Region
602-870-2721
Hilton